Fast food restaurant, Hamburger restaurant, Restaurant
I ordered via the mobile app. I got there to pick up my order and the staff was horrible.The place was dirty and I wasn't even allowed in.I waited at the door where the sign says come in for mobile orders for about 5 min.No one told me that I would still have to sit in the drive through line for a mobile pick up.The option on the app was pick up inside.Not drive through.If the inside is closed the business needs to update it to reflect what is actually happening. I had to walk and tap at the drive through window after waiting and no one acknowledging me. So then we had to join the drive through line and wait for another 20 min since the line was moving slowly. The food wasn't freshly cooked.It had been sitting since the business decided not to update their app.Overall I was highly disappointed and dissatisfied with the service from the staff, the food overall, and the cleanliness of the location.
I ordered my food Thu the mobile app to pick it the inside the inside was closed even tho they have a sign saying the inside is open @9am they manger and MIT he say told me I have to cancel my order that I paid for like I didn't get My food after I paid for because they want me to cancel it and call Customer service which they only open Monday - Friday
This place is disgusting and unsanitary.Moreover, we came in to order and saw a sign written in sharpie saying we were required to use the mobile app.We did that, and waited 20 mins for someone to acknowledge us.I simply wanted water but could not get the employees attention.They simply looked past us an ignored us.Finally they said, hey here’s your meal, but we don’t have frostys and can’t give you your money back because you used the mobile app.They STOLE $7 in product from us.Then proceeded to get mad at us for this.Screw this ridiculous, nasty restaurant.Bunch of thieves.
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