Captain D's

Edit: I went to the website and put in a customer service ticket just before writing this review.
The same one the owner asks me to go to in the reply.
It's been over a week and I still haven't been contacted about getting a refund. Terrible service and poorly managed.
A restaurant full of people who can only bicker instead of getting the food right.
I ordered online and still waited 20 minutes in the drive thru for them to tell me the food wasn't ready and to pull forward.
There was already someone waiting and I told the cashier.
She told me to pull to the front of the building and park, which I did.
And waited even longer before going in and waiting even more before getting told they don't know how to do refunds.
I just wanted my money back at that point.
The cashier tried to claim she didn't tell me to pull forward but I asked her twice.
I now have to call back in the morning and submit an online ticket on their website to get a refund.
They still gave me the food, which was cold by then and had none of the sauces I requested.
The fries, okra, and jalapeno poppers were under cooked.

Owner response

I rarely rate restaurant’s.
However, if customers don’t start to rate these establishments & urge them to provide greater customer service, they won’t last in the service industries especially with prices & complaints. Friday, Dec 1, 2023 I ordered a seafood Platter with a loaded potato soup in which they left something off of my order.
I live 10 minutes away & after checking had to return but didn’t want to but spent $17 on this meal.
The young lady about 16-17 yrs of age as a cashier & another female delivered efficient, awesome & great customer service at this Captain D’s.
However, upon returning & speaking with Felton, the manager he declined in offering some sort of compensation for their mishap & mess up but yet offered me a drink after ordering, leaving& having to return.
I will not return to this Captain D’s but prefer to rate these places until they find better management who actually are experienced & equipped enough to run them! Ratings effect& matters.

Owner response

If i could give zero stars I would.
$20 worth of food & it looks like somebody’s leftover food.
The fish is only seasoned on one side & WHERE TF is the rest of the rice or broccoli.
They “were out of baked potatoes “ so i settled for the corn.
Absolutely disgusting! Now i have to spend more money to get a decent meal for lunch.
Nobody has money to be waisting these days.
I’m pissed!

Owner response