Restaurant, Catering food and drink supplier
To insure you are properly informed this restaurant & along with all of the eateries at Oak Street Eats are take out only.So order your food online before you head over to the location. I gave a 4⭐️ rating vs 5⭐️ due to: 1) The wait it took for me to get the food, but I believe that was more so the responsibility of the people working the window for OSE. 2) There needs to be a better container solution for the pepper soup.I understand this is challenging, because of the size of the crab legs, but the current container has holes in the top so it spills easily. Outside of that the food was delicious.My son enjoyed the Lamb entree with a side of Jollof Rice and I had the Seafood Pepper Soup.
This is not a reputable business, they scammed my account ⚠️.Do NOT order directly from their website (only use UberEats).They took my money for an order on Sunday at 5:37pm and when I showed up two hours later asking about my order the Ghost-Kitchen attendant said there was nothing he could do. There is NO contact information on their website and the phone number goes to a Google-Voice that no one answers.I've made a complaint with my bank to get a refund. Update: I left voicemails that they never responded to.And I waited for two hours in person! , the attendants can confirm.My bank did the reversal.No one from this place responded or refunded my order.
Owner response
Darren, This must have been one unpleasant mix up.We will look into this very promptly.We are in business to make our customers happy.And we will refund your money as soon as we locate your order. One thing you have to also understand is that when you place an order with any delivery service for self pick-up, once your order is ready and you show up 2 hours later, your order may either have cancelled automatically or the pick up window would have marked the item as a no show.Items not picked up are thrown away.We will refund you regardless. Our phone is clearly listed on Google maps, our website and all channels that we work with.But just in case we are not able to find your order in our system, please call us at +1 404 907 0939 with the amount of your order and order number.We deeply regret that we didn't get your order and we definitely will look into why.In the meantime, please reach out to us by phone and we will take care of you.
Chaunsey’s Kitchen was a complete disappointment.I ordered the food at 7:06pm and received a message stating “Order will be completed at 7:38.” Upon my arrival, I follow the steps of checking and I was informed of a 12 minute delay. I waited 12 minutes, 30 minutes ,no food.It wasn’t until 8:31pm I received a message that the order has been cancelled. Maybe next time, I will have the pleasure of tasting the food and providing an update about how wonderful the food taste and the great customer service experience.
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