Arby's

Fast food restaurant, American restaurant, Deli, Takeout restaurant, Sandwich shop

Arby's
  • Location: 8018 US-64, Bartlett, TN 38133, United States
  • Phone: (901) 387-1118
  • Price: $

Opening hours

  • Sunday: 9:30 am-12 am
  • Monday: 9:30 am-12 am
  • Tuesday: 9:30 am-12 am
  • Wednesday: 9:30 am-12 am
  • Thursday: 9:30 am-12 am
  • Friday: 9:30 am-12 am
  • Saturday: 9:30 am-12 am

Food & drink

Arby's Food & drink

Vibe

Arby's Vibe

Comfort food

Arby's Comfort food

Burger

Arby's Burger

French fries

Arby's French fries

By owner

Arby's By owner

Street View

Arby's Street View

Add Your Review

Reviews

The woman working the drive-through on 4/25/2024 is very rude, apathetic, and condescending to customers.
Firstly, she came over the speaker and said only "hold on," and was then silent for the next 3-4 minutes...
I mean, an awkwardly long time, with multiple cars behind me in line.
When she came back on the speaker, she used the excuse that they were out of roast beef (really? Arby's is out of roast beef? What was all that about y'all having the meats?) because it was obvious that she didn't want to make my order because it was 1.5 hours before they closed and they probably didn't want to make shakes or prep any more roast beef. I ordered and paid via the Arby's app, and she refused to cancel the order and kept telling me that I had to cancel in the app, which there is no way to do.
I asked if she could help show me, and she rudely refused.
She could have handled that situation completely differently and treated me like a customer instead of acting like she was doing me a favor by being there during normal operating hours. Her behavior was just absolutely unacceptable and should never be tolerated, not even once and regardless of the situation.
If she's treating customers this way, I can only imagine what damage she's doing to the restaurant.
I wouldn't be surprised if she is stealing food, supplies, money, time, or all of those things. In reality, the way workers treat customers and the company they work for comes down to training and is a product of their management.
It's very clear that she has been shown that treating customers like this is acceptable, so she will continue to do so and spread that cancerous behavior with everyone else working there.
I just hope that she isn't the manager herself, or this Arby's location is in serious trouble. (As an aside, I went to the same Arby's the following morning as soon as they opened, and you wouldn't believe it, but they magically had roast beef! I drove off without finishing my order and ate someplace else.) I love Arby's and always have, but I'm not about to pay their high prices and get treated like a dog.
I hope they make some changes and soon.

We sincerely apologize.
Please share additional details with us at the link below.
A member of our Guest Support Team will reach out to you to make this right.
https://commentform.marketforce.com/commentform/Arbys.aspx

I really like this Arby's.
The roast beef is just so good! Curly fries are a yes! Chicken is OK.
My opinion though.
They have a value menu! Can be a little pricey but everything is.

Thank you for your feedback.
We look forward to serving you again soon.

We weren't greeted with the nicest of employees.
When we received our food, it was not hot, and the fries were half full.
With the prices as high as they are, asking for a fry box to be full is not asking much.
Y'all can do better.

Thank you for reaching out to us.

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