Sandwich shop, American restaurant, Box lunch supplier, Caterer, Deli, Fast food restaurant, Takeout restaurant
I ordered a Philly Cheese steak on Uber eats.I just ordered it with meat and cheese on it.It had onions all in it, so I picked them out.In the process of picking them out I found two black short hairs.Needless to say, I threw the entire sandwich away.I normally don’t leave reviews, but I am pregnant and in preterm labor so I am in bed rest and don’t have the ability to go get anything else.
Owner response
Hello Taylor, we want to hear more detail about your disapointmennt.Very sorry we did not get it made properly for you.I will send you a gift card for a future visit, if we can talk about your experience.please call the Bartlett Lennys location any week day morning at your earliest convenience.Speak with Naimi or Don, 901-937-0800 Thank you, Don Bomar Owner Lennys Subs Bartlett.
This is a large shop with plenty of indoor and outdoor seating.The sandwiches are bigger and fuller than the other stores.The young lady at the counter wasn’t happy, everyone else was in a good mood.Their sweet tea still tastes sweet.They haven’t started cutting back on sugar like everyone else.
Tonight I went in and wanted to use my points. I had enough for a free sandwich.I usually use the app but this time I went in to order. There was a young man there that was near me talking to some other Lenny employees.However, he saw I needed help with the kiosk because I was not seeing all the options for the sandwiches.He came over and helped me.He then helped me be able to redeem my points. I had mistakenly clicked on the free cookie and it should have been sandwich.He went to the computer and corrected it. It took a few tries but he was determined to get it to work.I really appreciate good customer service and work ethic. I am not sure if we was a manager or not but he seemed to be a leader there.As for my Philly Cheesesteak, delicious and satisfying. This Lenny’s location is one I’d visit again.
Owner response
Hi Mayemona, thank you so much for sharing your positive experience at our Lenny's location! We're thrilled to hear about the exceptional customer service you received and how our team member went above and beyond to assist you.We look forward to welcoming you back for another delicious Philly Cheesesteak soon!
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