Seafood restaurant, American restaurant, Family restaurant, Fast food restaurant, Fish & chips restaurant
I ordered the spicy shrimp and fish dinner.When I first got my order, there was no shrimp.I took my plate back up, got shrimp, not spicy, and only one of my two pieces of fish was spicy.They really seemed like they didn't want to take care of the shrimp, so i didn't bother telling them again it was supposed to be spicy, and both of the fish filets were supposed to be also.They seemed like they were having a rough day.Still, the food is too expensive to have it be wrong, AND most importantly, feel like you're an imposition for wanting it to be correct.I never return or complain about food.The only reason I did was that it was missing my shrimp.Did not even bother with the fact that it was all supposed to be spicy.
Owner response
Heather, we're so sorry we did not get your order right.Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Server was very rude and I had a coupon buy a 2 piece fish and fries and drink you get a 2 piece fish and fries free.She charged me for 3 2 piece fish and fries and took 1 off plus charged for a drink.This is not good business not should be done.I ask for senior discount and was told they do not honor senior discount.This some how should be corrected.Store number was354879 on stage rd in Bartlett.Thank you for taking my text.
Owner response
We're very sorry to hear this, Richard.Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Food was great, but a little slow.However, I have learned that fast Captain D's is not fresh, so have patience for good food!
Owner response
Kristina, we love hearing that our seafood earned your recommendation.Happy to serve you more soon 👋
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