Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant
Food & drink
Vibe
Comfort food
Slider
Burger
French fries
Breakfast Sandwich
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
I miss eating at Krystal so much because it is yummy but I have had multiple experiences eating at Krystal in the past where I found hair in my food that made me stop going for a very long time.Today, I tried to give the chain another chance and found plastic in my food from this restaurant.The frozen Coca Cola also tastes like plastic (I noted that before I found the plastic in the chili cheese fries).This is just so disappointing.I want to be able to eat food from Krystal (it’s tasty and nostalgic) but I have had too many bad experiences with finding things that shouldn’t be in my food from there.
Owner response
We are sincerely sorry to hear your food was not up to our standards.We would be grateful for a chance to make this right.Please reach out to us here at https://www.krystal.com/contact-us/ and we’ll get this addressed immediately.
A mediocre fast food chain in a sea of fast food chains. I have heard about Krystal for years.I am from the northern half of the US but travel to the south several times a year for work or vacation, so I did know ABOUT Krystal.I've been told it's basically White Castle for the South. I don't care for White Castle, and Krystal isnt any better. The staff at this location were very friendly and the food came out super fast.So this is not a dig at this location at all.Just the brand. I had a burger and a chicken slider.The burger was the blandest burger I've ever had.The ONLY flavor it had was the mustard.Nothing else tasted like anything.The chicken sandwich was meh.Not bad per say but after the chicken sandwich wars of 2018 you need to bring something to the table to stand out and this one did not. I'm glad I finally got to try Krystal so I can check it off the list.But just like White Castle in the north I can't recommend them to anyone and the best part is I don't have to eat it again.
Owner response
Sorry to hear about this experience as it wasn’t our best.We would like to learn more and share it with our Knoxville team.Please let us know the details by contacting us here: https://www.krystal.com/contact-us/
Disgusting attitudes by the two black female workers.Evening shift 6/4.We walked in 30 minutes before the lobby closed.Cashier made sure we knew it too by making a scene looking at her watch.We were going to get a to-go order, but lost our appetites.We will not be back.
Owner response
This is not alright with us! We're so sorry for this experience.Can you connect with us at https://www.krystal.com/contact-us/ when you have a moment? We'd like to get a few more details as we want to address this with the Knoxville team and make things right.
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