Grill City

Grill City is located inside Seafood City Supermarket.
Convenient location on N Decatur off 215.
Ample parking with handicap access.
Parking lot is clean.
No masks required.
Handsanitizers are stationed within the store.
Friendly customer service.
You can eat in or take out.
There's a variety of selections at the food counter specifically Asian Filipino cuisine.
Each item is labeled for your convenience.
The portions are generous.
The skewered chicken and pork BBQ are grilled perfectly and very tasty.
The pinakbet a mixed vegetable dish was delicious.
If you are craving for Filipino cuisine this is the restaurant to go to.

Arrived and I was the only other customer besides someone who has already being rung out.
4 people behind the counter including the person ringing out.
No greeting or acknowledgement.
Watched the staff just doing food prep.
3 other potential customers lined up behind me and left because the wait was too long.
Another member of the staff who was in the kitchen saw me and even mentioned to one of the staff behind the counter that there is a customer waiting in.
Still ignored me.
Waited about 15 minutes for someone to actually help me when there were no other customers in front of me. Not sure how good this business model is.
Seems the customers aren’t really priority.

Customer service here is awful.
I came at 3:30 pm (no rush observed) I waited 15 mins for new lumpia to be fried (they promised me 7-10), but when I tried to ask for status—no one acknowledged me.
The kept walking away talking and laughing.
I waited to get help so finally at 17 mins, they said it hasn’t been fried yet!!? Whoever took my order didn’t follow through.
They asked me to wait 10 mins more cuz it’s still frozen. This is just the conclusion of my visit.
When I started at the line, another worker failed to acknowledge me and served someone else behind the line.
Awful.
My husband experiences the same thing during breakfast hours whenever he comes.
And I don’t typically leave bad reviews…