Sandwich shop, Caterer, Fast food restaurant, Takeout restaurant, Restaurant
We ordered online for pickup.Parking available in front of store with handicap access.Great location off 95 and N Durango.Restaurant opens at 7am.They have a breakfast menu as well.The service reps were very friendly and cheerful.The order was ready on time.I ordered the roasted chicken with layers of vegetables.It was delicious and I would order it again.Hubby had the Italian bmt.He liked it a lot.We will definitely return.
Owner response
Thank you for the review we appreciate it!
My husband and I ordered a steak & cheese and a roast beef sandwich.He payed the extra $4.- for extra protein and now you can’t see the meat and cheese area at the counter so we have to wait till we opened them, which was to go.At home, hungry and disappointed to find out we were swindled, I would say there was even less meat than your basic order.We now go over to Subway on Durango (Centennial Hills).😡🥵 (This rating is for the Farm Rd location)
Owner response
Hi Sharon, As the owner of this location I apologize and want to make this right.Please contact the store tomorrow morning and ask for the store manager we’ll remake your order for you.
The small girl behind the counter (small, long hair without any hairband) Her extremely rude attitude messed up our appetite (me and my two kids) Her tone of voice and answering our questions was so bad that her colleague was even ashamed looking at us! Not only that, but she was paying more attention to her boyfriend being there; that she couldn’t care less taking our order… From now on if I come to this store; if I see her again, I will leave immediately and take my business elsewhere. Wow, I just found out that she is even the manager here (Samantha)
Owner response
Kaveh, I am extremely sorry about your experience with my store.Please know that I will have a conversation with the team and get this resolved.If you can call the store Monday ask for Junalyn and we will remake your entire meal for free.
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