Firehouse Subs DC Plaza

Name: Firehouse Subs DC Plaza
Address: 8461 Farm Rd Ste 170, Las Vegas, Nevada, 89131, US
Telephone: (702) 915-7602
Price range: $
Rating: 4.10

Sandwich shop, Caterer

Location: 8461 Farm Rd Ste 170, Las Vegas, NV 89131, United States
Located in: Sprouts Farmers Market
Phone: (702) 915-7602
Price: $

Opening hours

Sunday: 10:30 am-9 pm
Monday: 10:30 am-9 pm
Tuesday: 10:30 am-9 pm
Wednesday: 10:30 am-9 pm
Thursday: 10:30 am-9 pm
Friday: 10:30 am-9 pm
Saturday: 10:30 am-9 pm

Food & drink

Vibe

Submarine sandwich

By owner

Street View

Add Your Review

Reviews

Employees can set the atmosphere! There were 4 people behind the counter, a young man wanting to have a conversation with your only female employee avoiding his much needed attention to the only two customers in the place, us, needing to ask questions about the different sandwiches, but his concern was playing cupid with his co-worker.
I myself asked to remove one item from my choice of sandwich and another concerning toasting the bread, not the meat.
One of the other employee made both sandwiches, maybe not realizing the simple requests and the final young employee just standing around.
Not use to inspecting the food before leaving a place, but I should have.
But I could have gone back and demanded a refund, by not ever returning is more gratifying for me.
You, the owner must like to loose money by hiring incompetent people.
I now know why Subway does much better service and sandwiches.
Much faster and makes it your way! With acknowledging your customers with a smile and let them realize upon their departure maybe a friendly good bye, come back again, just a suggestion.
Your store, your money! Good luck!

Owner response

We take pleasure in offering our guests hearty and flavorful food along with heartfelt service.
Dana, the experience you described is very alarming and we'd appreciate a few more details at www.firehousesubs.com/support when possible.
Thank you for bringing this to our attention.
We hope to see you again soon to prove we can do better. Anna/Guest Services

Went to the restaurant this afternoon and I waited for approximately 3 to five minutes to be recognized by an employee working.
There were no other customers in the restaurant and still no welcoming statement, this is not great customer service.
Food is great and enjoy it tremendously.
I will return another time to see if corrections has been made by management.

Owner response

Our guests' feedback is of great importance to us, so we want to thank you for providing yours.
We will ensure your comments are shared with the proper leadership if you can provide us a few more details at www.firehousesubs.com/support.
Thank you so much for your visit and letting us know how it went.
We hope to see you again soon! Anna/Guest Services

It's supposed to have 6 meatballs not 4 I'm never coming back to this place again when I ask the worker that was there I told them and they looked at me funny what a rip off

Owner response

First, we'd like to thank you for taking the time to provide us with your invaluable feedback and for visiting us.
We are truly sorry to hear we failed to impress you.
Please know that we take your concerns seriously and hope you’ll provide us more information at www.firehousesubs.com/support for leadership to address this properly and make this right with you. Anna/Guest Services

Reservations