Tropical Smoothie Cafe

They have a sign in the window saying between 4p.m.
and 7p.m.
you, but 2 smoothies, you get 1 free.
Never had a problem until today.
The problem is they get new employees and don't tell them how to use the deal or if the deal if even valid.
I've been here multiple times, and I have overlooked the times I got a not so good tasting smoothies.
But this was ridiculous the employees didn't want to ask the manager about the deal.
I then said, "Well, the deal is on your front door.
He then looks, then says Well its not valid anymore.
I said it wasn't invalid 4 days ago.
This is sad when I was younger tropical smoothie lived up to their name with fresh fruit and great smoothies.
Now this company is falling and just raising their prices because of it.

Owner response

Do you remember as a kid when your parents would water down the drinks they gave you to keep you from having too much sugar, etc..? There was something about the flavor you just KNEW they put extra water in.
Today I ordered what was supposed to be a mango smoothie while there with my wife.
Oddly she didnt order because I found out later, she already wrote them off.
It wasn't until I tasted it I understood.
This drink seems devoid of any fruit and tastes like an overworked Kool-Aid.
Im sitting here as I type this, regrettably eyeballing the half that remains, and it took me 15 minutes to drive back.
Ill put it in the fridge and see if the kids like it. I will say though the drive thru service was good.

Owner response

So I'm not a huge smoothie fan but this place is pretty good.
I did appreciate how clean the facility was and the color palette they used made it bright and inviting.
I got the kids chocolate chimp, because I like chocolate.
It was good but I definitely should have gotten a fruity one like my wife, who got a kids jetty Jr.
(strawberry and banana).
It was much better than mine.
I would definitely go back again to give another one a try.
Just wish they came in smaller cups like the kids ones.
I feel like the normal size is a bit large. The staff was mainly young adults.
So I don't hold it against them since it comes with experience, but they could have a little better customer service.
Didn't get that normal welcomed feel that you normally get from an establishment like this.
So over all I have it 4 stars for now, as it was my first time and I would definitely like to go back.
I plan on it too and will update accordingly.