Zaxbys Chicken Fingers & Buffalo Wings

I went to Zaxbys on hwy 58 yesterday after work to get a little snack.
I ordered a kids meal & fried pickles.
As I drove off I took the fried pickles out to eat them.
The container was hot like they were fresh but they were super hard.
Hard to the point it you touch them, they crumbled up & the pickles looked like they were dehydrated.
I immediately turned around and asked for them to be remade.
The girl at the window, I believe her name was Allison, told me that they are made fresh to order and offered me a refund.
I told her I didn’t want a refund but for them to be made over.
She closed the window and asked for a manager to come to the window.
When the manager came to the window she asked what was wrong with the fried pickles.
I held my hand out with 3 pickles in my hand and showed her How hard they were and how they easily crumbled- she offered me a refund.
Again, for the third time asked for them to be made over and she said that they were made fresh and offered me a refund.
I asked her if they were made fresh what was wrong with the batch that I had and she humped her shoulders up and said that she didn’t know and again offered me a refund.
I don’t understand what so hard about cooking some food instead of losing a customer and offering a refund several times to someone who clearly didn’t ask for a refund.

Owner response

The food was good.
Super busy.
My only complaint is instead of opening another register (even when an entire baseball team came in), one employee was stocking sauces ..which seemed to be stocked already.
Sometimes you have to abandon a task to take care of the huge crowd of people.
The staff was friendly but the gal at the register certainly needed help.

Owner response

My wife and I went to Zaxby's for lunch today, ate inside and it was the worst experience there ever.
Our food was cold after waiting 20 mins for our food to come out.
My wife ordered the Kicken Chicken Meal and I ordered the signature club sandwich and her food was cold and my sandwich was a regular chicken sandwich.
I sent mine back immediately and all they did was slap a cold piece of cheese on it and one piece of bacon.
The cheese never melted.
My wife's food was cold and most of the chicken was to hard and crunchy to eat.
We paid almost $20 and spent an hour total for really terrible food and even more non professional employees to lazy to read the screen correctly and prepare the food fresh hot and correctly.
We will never eat at this location ever again and probably not any Zaxby's for that matter.
Do better Zaxby's and employees.

Owner response