Krystal

I went through the drive-thru at about 2:00 a.m.
on a slow week day, one night last week...
Tried the donut holes, which were actually very good, but only because the shake machine was "turned off".
Upon paying at the window, my encounter with the woman working the drive thru was extremely odd.
I paid with a 20, with change that should have been $9 and change.
(Got chili cheese pups as well) Upon handing me my change, she said here's your 20, not chance for your 20, or 9.xx change out of 20.
No sooner than she handed me the money the window was closed and it seemed she was avoiding the window until she was ready to give me my food.
I realize I was given 5, something change, short $4...
I mentioned this to her, a very awkward pause followed, as she looks at her cash drawer, then back at me, asks for my receipt, (not sure why? Wouldn't show the amount she gave me either way) followed with opening her drawer, not denying she'd shorted me but not admitting it either.
(I've worked fast food before I know how difficult it can be especially working for the bottom of the barrel pay, and also know that legitimate mistakes happen, as well as customers trying to run scams on employees) Upon giving me the $4, hoping not to come across as condescending, I gave her $2 back, saying I hope if you need this, it helps.
Idk if she's a trying single mother trying to care for kids, or support a habit, neither my business...
But an awkward, and unfortunate encounter never-the-less...

Owner response

I literally sat in the line for over 15 mins with only 2 cars ahead of me.
On upon starting to eat, I found a hair in a burger, amd the burger were microwaveed not fresh, poorly cooked chicken and the medium tater tot was a small order and was cooked so much they were hard as a brick.
I paid $15 for my lunch just to throw it away!!!!! Never going back!

Owner response

This isn’t directed at this store it’s Krystal’s as whole.
I’ve been eating and loving sunrisers my entire life until..
someone decided to ruin it by changing the sausage.
It’s not a sunriser anymore it’s just like any other breakfast sandwich you can get from anywhere just on a Krystal bun.
It use to be the best breakfast sandwich hands down in the world to me and countless others.
Now..
it’s nothing special.
I’m salty about it and so are thousands of others.
I can’t believe they’d change up like that.
Do the world a favor..
GO BACK TO WHAT WAS DELICIOUS!🤤

Owner response