Wendy's

The supervisor Mia is the best Wendy's employee I have ever encountered.
She is professional, kind, and is always looking for customer satisfaction.
I enjoyed my interaction, and go to that Wendy's because of her.
Food is always fresh and good.

One of the worst locations in Columbus.
I wish I never came here and attempted to eat here.
First of all I ordered thru app, which I will never do.
Ordered the fish sandwich and a baked potato.
Neither was available!! Then the "manager" has an attitude problem.
The black guy who claimed to be the manager, told me, I need not give him a hard time?!? Me asking a restaurant to honor what I paid for, is giving a hard time?!?! Not one customer in the lobby, having employees mop the lobby and clean behind deep fryer because no one wants to eat here.
I wish I'd known before getting scammed!! Every other food app never lets you order food that's unavailable.
The Wendy's app does, and there no one to talk to!! Chat is unavailable.
1-800 number is closed at 5pm..
it's Friday at 8pm, never received any of my order or money returned.
Be warned!!! There's a sketchy black guy pretending to be manager.
Told me he couldn't refund or substitute my order.
That I needed to fix it with the app.

This is the worst Wendy’s I have ever been to! I have tried this location a few times and it is always a terrible experience.
The customer service is non existent.
I pulled up the window and it took 5 mins before they said anything to take my order.
I ordered a Cobb salad, then I was told to pull forward.
I waited in my car 10 minutes and walked inside and they were just sitting there in the back with a blank look on their faces like they did not want to walk out and hand me my food.
I told the guy I was waiting for over 10 minutes so I wanted to come in and see what was going on.
He said “Well it takes 12 minutes to make.” I get my salad and the chicken is completely cold and there are nasty wilted pieces of lettuce (you can see in the photo)! I thought they just made it fresh and that it took 12 minutes? This place is terrible the floors were filthy, the people are rude and the food is awful! Stay far away!!