Chipotle Mexican Grill

This Chipotle has definitely continued to go downhill over the years, both with portion size and customer service.
Ordered online a large order, part of which was suppose to be 3 crunchy tacos.
Received soft tacos, not even fully wrapped in foil and hardly anything on them.
All 3 tacos combined were probably a 3rd of the size of a burrito.
Took them back and asked for 3 crunchy tacos and confirmed with the staff that they made the mistake… You would think someone would at least say sorry and maybe even give you a little extra.
Instead, they did not seem to care about the mistake and said we’ll just remake it.
Ordered fajita vegetables in the tacos as well and here is what I was given when they remade the order….
No fajita vegetables and hardly anything on the tacos at all.
Typically I don’t want to be that guy to complain, but this is happening way to often and the fact no one even seemed to care really irritated me.
To make matters worse when I finally went back home to eat, my fountain soda was Diet Coke as opposed to regular Coke.
The fountain soda is/was apparently hooked up wrong. What a joke for a Chipotle - not worth the money.

Owner response

The quesadilla wasn't even close to the quesadilla in the video on Reddit why would you put rice and corn on the side instead of just in the quesadilla

They were annoyed and wanted me to show them my name when I grabbed my order from the pick up shelf.
Since it was my order, and I was making sure it was ready anyway and had my phone out with the order summary and am not a chipotle thief, I obliged.
Since I don’t usually have to scroll through the app as I’m being interrogated to find my actual name each time I order pickup, I first showed the summary screen with the time and proof that order was ready.
Then the employee asked me to “show them my name”… even after I showed my pickup was ready! You really think I’m that dedicated to stealing $10 of food? Is it a new company policy that you have to show proof of purchase before picking up your order from the online store “pickup” shelf? Lol this is the last chipotle out of like the last 10 I have been to that I trust, and this just annoyed me even more than all the times they’ve cheated me on my double chicken.
You’re on my last nerve chipotle.
Put up a sign if I’m not supposed to grab MY order, instead of letting stores do whatever they want, like all the other ones I’ve been to seem to be doing.
I want to be clear I’m not mad at the employee, if she reads this, I’m mad at chipotle for forcing you guys to hide the pickup orders behind the pickup shelf instead of developing a solution that doesn’t involve the employees who are already busy having to try and pay attention to it.
Let’s at least hope this burrito bowl is thicc, cause this bag feels heavy af Update: they gave me an extra burrito and chips in my order.
So if you go here just know you may get extra food or you may be missing a few items.
It’s a gamble.