Texas Roadhouse

Texas Roadhouse is an amazing restaurant.
Every time I go, it's always a pleasant experience.
The servers are so nice and well mannered.
The food was also delicious.
The rolls were also splendid and one of my favorite reasons for coming here.
I definitely recommend this restaurant!

Owner response

If you're looking for a good selection of steaks at a reasonable price then you should definitely check this place out.
The prime rib here is fantastic.
The Ribeyes also a great choice if you're looking for other option other than prime rib.
The staff is always excellent in the service is very quick.

Owner response

If 0 stars was an option I’d give that.
Ordering take out here is never pleasant and at this point I never will again.
The mobile ordering system used to have the option to order a different side with a burger but that option disappeared a long time ago so I used to call to place my order so I could ask a person to make sure I got what I wanted. Last time I tried this, I was told that I needed to place the order myself anyways and when I expressed the reason why, I was told to wait on hold for someone who could “handle this” and then hung up on.
I did call back and it happened again.
Obviously I ate elsewhere. This past time, we were going to get Panera for an easy night out, but for the price and the fact that we’re always still hungry later, we said- “let’s try Texas Roadhouse again.
We’re never hungry after that.” So I ordered myself via mobile, went to go pick up my food at the window and waited for a person to appear and they never did.
So I went inside to the “order” station and waited almost 10 mins before a dishwasher finally came out of the kitchen and asked if I’d been helped and I said “no I’m just picking up my order” He got someone to help me and when the lady came out she told me to check my bag.
I did, it was missing buns so I asked for buns.
Everything else appeared ok but it’s also very dark in the restaurant and I couldn’t see well.
The fries looked skimped on so I asked if that’s really all it come with and I was told “everything is portioned, it looks correct”…I should have opened the bins because I got home to realize that not only did the burgers look both burned and like they were microwaved, but my $23 steak was undercooked and had two sides of onions for a side rather than potatoes.
I brought the meals home and my family asked me if I ate their fries on the way home…what’s in the pictures is all that it came with.
It doesn’t even come with a pickle anymore. Honestly very disappointed and pathetic service.
I have worked multiple food and customer service jobs and never was I taught by my managers to leave a counter unattended or be so short with customers.
I understand short staffed or busy nights, but it was not busy and regardless, if you’re going to decrease portion sizes THAT much, you’re throwing your money away now on bins that are wayyyyyyy too large for your portions.
May have saved pennie’s but you’ve lost a customer.
I almost went back for a full refund but it wasn’t worth the cost in gas or my time going back.
Not happy, never eating here again.

Owner response