Mexican restaurant, Burrito restaurant, Taco restaurant, Vegetarian restaurant
Food & drink
Vibe
Quesadilla
By owner
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We’ve tried this place three times now.The first time wasn’t good but we’d thought we’d try again.The second time we both commented on how good it was and it must have been an off night.Now we’re at time three and this is the consistency of slop.My husband’s burrito bowl appears fresh while mine is full of this liquid in the bottom from either the bottom of the container of pico or beans, not really sure but it borders on inedible. It’s too bad.We really wanted to like this place but this was a 40 dollar take out dinner order with one of us still needing to find dinner.
Owner response
Hi Tracy, thank you for your review and comments.We're sorry that your last visit was a disappointment.Any time there is a problem you can bring it to the attention of the staff, who will replace the item, or give you a refund.If you'd like to share the details of your visit with our customer service, you can email us at feedback@buenoysano.com, and we'll do our best to make it right. We hope you'll give us another chance to serve you.
I had the Korean BBQ Rib tacos (2) and 1 pulled pork.I believe they left off the BBQ sauce and forgot to fry the rib on the Korean tacos, they were good but dry, I had plenty of other sauce for them but was disappointed.The pulled pork w/ spicy BBQ was outstanding.All in all, great experience, I recommend.
Owner response
Hi Dan, thank you for your review and comments.We appreciate your feedback on the Korean and spicy BBQ tacos.Feel free to ask for extra sauce if needed.Anytime there is something missing, bring it to the attention of a staff member and they will do their best to help you out.We hope you'll stop in again soon!
I love this place, but it seems like they’ve changed one of my favorite items, the local beef chili burrito.The past two times I have ordered this, at both locations, there has been barely any ground beef in the burrito.I’m talking trace amounts of beef among some beans and rice and i’m not someone who likes a lot of meat either.I thought it was a one off the first time, but it seems they must have changed how they make it.It’s disappointing but I’ll have to change my order in the future.Their food is overall still good, fast, and healthy and the employees are always pleasant and keep everything clean.
Owner response
Hi Josie, and thank you for your review and comments.The beef chili burrito should have a good-sized serving of chili - you are right! We source our beef locally. If we're running low our staff should let you know. We can definitely do better. We hope you'll give us another chance to serve you!
Mexican restaurant
302 Cooley St, Springfield, MA 01128, United States