Taco Bell

1 star because of ONE person! Should have got her name but I didn't.
We went there yesterday (5-1-24) for lunch & went inside, ordered on the kiosk & was waiting for our food.
They keep their bathroom doors locked because of homeless people walking in using their bathrooms so you have to ask for an employee to put in the code to unlock the door.
So while waiting for our food, one of the girls that was making the food was asked to unlock the door by another customer that was waiting for his food.
She left from behind the counter while making food, still with her gloves on she was using to make food, went & put in the code on the bathroom door, walked back behind the counter with those same gloves she just used to unlock the bathroom door with & continued to touch somebody taco shell.
I walked to the counter & asked was it our food because if it wasn’t I was going to tell them I didn’t want the food & just wanted a refund.
When I asked was it our food she said no, I said you just went & unlocked the door & didn’t change your gloves & touched somebody food.
She looked at me with an attitude, took the gloves off, changed her gloves then proceeded to say something to the other lady that was working behind the counter.
I will NEVER get another meal from there! Thankfully the manager was making our food but that’s gross for whoever good that was.
Very nasty! She should know better then that.
Our food was good though, I have no complaints as far as our food but they should definitely have another discussion with their employees about changing gloves & washing their hands! That’s how people get sick & on top of that, it’s common sense.

Came for breakfast as I go to taco bell (multiple locations) occasionally for the breakfast steak crunchwrap.
When handed the bag in the drive thru I immediately felt that it was extremely light.
I pull my crunchwrap out to see what’s in the picture.
I took it inside and inquired about it with the manager and she goes, “we can remake it but it won’t be much more than that.” I said that I’ve been here before and it was not like this, and she swore up and down it always has been.
I just laughed and said forget it.
The manager thought I was gone and started running her mouth in the back thinking I couldn’t hear her.
I just let it go and left.
Her name was Neek, Neekie or something like that.
Came to check out the reviews and nearly all of them are the same complaints, they’re shorting people on everything 😂.
Never coming here again.
Horrible business and customer service.

Ordered online.
Waited 15 minutes in the store for pick up.
Was told they were waiting on potatoes.
After 10 pre minutes the manager told me they were out of beans and my worker couldn’t be made.
Was told a refund couldn’t be issued until I call a customer service number.
I am still on hold at the now 18 minute mark.
So no food, and no refund.
Amidst this the manager was yelling at construction workers there for lunch for some reason.
Drive down the road a bit for a different Taco Bell 🤙