Subway

I placed an online order for a confirmed pickup time of 7:05pm.
I prepaid online.
My husband went to pick up the order at the scheduled time and when he got there she hadn't even started my order.
40 minutes later, my husband gets home (we live 5 minutes away) and he tells me that she stops making our order to help walk in customers.
In addition, we ordered meals.
we did not get our drinks, our chips or cookies.
One of the sandwiches we ordered was ham and cheese with mayo however it came loaded with lettuce, tomatoes and onions.
when I called to complain I was told that the customers come first.
I said I am a customer and I prepaid and pre-ordered so it should have been ready at the scheduled pick up time.
I told her I wanted a refund and she told me I had to request online.
She said she would be happy to remake my order if I wanted to come back and I said I was not going to wait another 30 minutes and have other customers be helped in front of me.
She then said that walk ins are always helped first.
I told her that was very disrespectful as I had already ordered and paid. I have never had such a terrible experience.

Let me preface: I've been coming to this subway for years.
I grew up next door to it.
Slowly, service has been taking longer and longer.
Today really takes the cake in providing poor service. I walked in, two people ahead of me.
A couple minutes passed and then they walked out and told me to save myself and leave as well.
I should've listened.
I waited 30 minutes for my one foot long to be completed.
During this 30 minute time period I noticed several things wrong. First, no uniforms, no name tags, no hats, nothing.
A new employee was being trained, so I gave them the benefit of the doubt and was willing to be patient for the new employee to learn.
I got a pretty straight-forward order of a BMT with double meat but was provided with half of the meat ingredients missing after being baked.
The staff offered to remake it and also wanted to give me the failed BMT at no extra cost (Which I did not want nor did I receive it). Furthermore, a customer tipped the employee making my sandwich with cash and handed it directly to them.
The employee received the cash with gloves on.
These same gloves stayed on while retrieving cookies for a customer that had just walked in for cookies only.
Not a good look.
Thankfully she changed gloves before touching my sandwich again. Continuing, the staff completed my sandwich very sloppily and was extremely messy to open and had been wrapped equally as poorly, with the ends of my sandwich poking out and sauce spilling out as well. Couple side notes during this experience: The new guy was not presentable and had his chest hair poking out of the top of his (not fully buttoned) polo the whole time.
He was doing his best to learn but was being taught by somebody who's not any more adequate than he was. For messing up my first sub, she said she wouldn't charge me for my double meat.
I had no issue with paying the full amount as they've been giving away multiple sandwiches for free during this whole interaction to customers ahead of me. Overall, I will not be returning to this Subway.
I'm so extremely disappointed in the service provided and the quality of everything has gone to zero.
If I could give a lower star-rating I would.

Walked in and the place is dirty.
The two ladies behind the counter was very rude and Impatient.
Was it even done ordering and the ladyou was yelling at me to pay? The other one yelled at my daughter for not telling them ahead of time that she wanted her meat warmed up.
And she has never once asked ever, so she got told to make sure she tells them ahead of time.
My grandson got an applesauce and a sandwich for his kids meal.
He did not get the full kids meal and did not even get a discount.
The workers had no idea that they even sold kids meals.
I don't appreciate one of them rubbing her butt all over-the-counter (as I'm seeing her plumbers crack), where you put my sandwiches.
It just was not a good experience, and I probably won't go back to that Subway because of those 2 working there.
2-2-24 6pm