Perkins Restaurant & Bakery

7/22/24 I ordered delivery.
My order was pork chops with corn and salad I added a slice of peanut butter silk pie.
Pork chop were good, corn was overcooked, salad was only half filled in the container.
The pie was the best.
3*** Past order I ordered delivery by door dash and service was good.
My order was the 10oz Prime Rib breakfast.
The prime rib had really good flavor, eggs were cooked correctly, hashbrowns were okay.
I don't like that they cook them in margarine, gives an off taste.
The pancakes were nice and fluffy.
Supposed to come with free slice of pie, which I didn't get.
Door Dash gave me credit for it. The containers are nice and sturdy that they package the food in. They need to double check the bag before handing it out.

Owner response

Place was not busy today we went around 2:40pm there was probably like 4 tables or so.
They were quick to take drink orders but took forever to come back to get our order after telling them we needed just a little bit of some time.
We then waited maybe 15 minutes or more to get our order taken.
While waiting an other two tables came in after us.
We finally got our order placed after waiting we ordered some appetizers as well.
The other tables that came after us got their food before us, one table was already even done and gone.
After waiting for almost close to 45 mins or so for our food we decided to leave.
At this point not even our appetizers were brought out.
I went up to the front register to let them know and at the moment the waiter was just coming out with our food.
Besides the wait time the waiter was extremely slow.
Remind you again the place was not even busy at all it was real slow and calm.
I understand being short staffed and things like that but the service just seemed real poor.
Thank you for the coffee, water and juice and hour long wait for food that we never got.
We left around 4pm.

Owner response

I sat down with a friend we sat probably 20minutes without being acknowledged one to our drink order it took another 10 minutes a different waitress comes over takes drink order 2nd time around the first waitress comes back and gets the drinks wrong,idk what was going on but the manager seemed to be in no position to perform duties,where's corporate when they should be watching the worst service there I've ever gotten usually is great but not today.
November 2nd went back and had a better experience

Owner response