American restaurant, Meal delivery, Takeout restaurant
Food & drink
Vibe
Burger
By owner
Street View
We ordered online to pick up at this location.They were super busy, which is not surprising since they have good food.Had a bit of a wait, but when we got our food home, the burgers were overcooked, and they forgot the fixin's.That is on me for not checking the bag, but it had been a long day, and I've never had an issue with them before.We still love steakout but will probably go to a different location next time.
Owner response
Thank you for your feedback.We apologize for the overcooked burgers and missing your toppings.We appreciate your loyalty and will ensure better quality control in the future.Please give us another chance to serve you at our other location.
Not only was the food excellent (and still hot even though I showed up at least 20 min after my requested pick-up time) but the service here was above and beyond.I had my son in his stroller and the front counter employee offered to meet me at the side entrance so I didn’t have to carry all the bags as well and then she and another employee loaded all the food in the car for me!
Owner response
Thank you for your fantastic review! We're thrilled to hear you enjoyed our food and service.We always strive to go above and beyond for our customers.We look forward to serving you and your family again soon!
My work gets us stake out when we work late.It's always good, and the orders are always correct and on time.Scott is great, takes good care of us, and stays in a good mood.
Owner response
Thank you for your kind words! We're delighted to hear that you have had a great experience with us.We appreciate your recognition of Scott's exceptional service.Looking forward to serving you again soon!
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