Wendy's

Went in today and ordered the chicken ranch wrap.
The chicken was dry and the lettuce had an off flavor.
It was a new item on the menu, so I chalked it up to bad luck. I was still nearby this location, so within 30 minutes of my original order I went through the drive thru again and asked "Hey my wrap wasn't good, could I swap it out for something else like a chicken sandwich?" I handed them the food bag with the wrap still in it, only a couple bites taken out of it, and my receipt. I'm given a confused look by the young woman working the drive thru, who takes the bag and the receipt back.
A few moments later a man comes to the window and tells me he had "just made it" and I explain that it still tasted off.
Before I can finish my sentence I'm told to pull forward to wait, which I do. Then I wait 15-20 minutes.
Not technically a long time, but a long time to wait for just a chicken sandwich while you watch car after car behind you getting served quickly. Eventually it is brought out to me by the same man, who was already turned around walking away before I could finish saying "Thanks." Anyways here is the chicken sandwich they decided to replace the wrap with.
It looks like they cut of parts of it to make it smaller.

My mother ordered a burger from here yesterday evening.
After taking a bite, she looked down and saw that the inside of the burger was raw.
I usually would not complain about fastfood as I'm in the food service industry as well, but I draw the line at unsafe food practices.

You guys don't even deserve a star.
You damn suck.
Even worse than McDonald's.
How dare the owners allow you guys to have a job.
Whoever is the manager right now June 1st Sat 10:30 - 11:10 pm you are absolutely disgusting how dare you let food go out this way!! You should be ashamed of yourself.
I'm calling the OWNER not corporate.
Will not ever go to another Wendy's because Madison is just as bad. I have worked and managed many fast food establishments so this isn't coming from someone who hasn't been there and to add I'm well educated on a lot.
Your establishment is foul, dirty, disgusting, putrid.
I would be ashamed to walk in there to see what customer service is truly like. I recommend no dishes you might puke like I did.