Jimmy John's

I placed on order at the downtown store because I had a coupon for a free sandwich.
I accidentally placed the order for pickup instead of delivery as I was at work.
When I realized what I did I called to fix it.
I was told that I would have to re-order and that I would lose the coupon.
Cool.
Irritating but cool even though they knew I wasn't trying to pull one over on them seeing as my food hadn't left the store but, whatever.
The person i talked to was completely unhelpful.
All I was told was that the drivers get paid by the mile and I told them I don't mind paying the delivery fee.
So, after deciding they just weren't going to help me i canceled the order.
I then get a call saying they won't refund me because it wasn't something they messed up.
Totally unacceptable.
So, not only did they not even try to help me they stole the $2 for the meal I didnt get and the $4 tip I left to the driver that didn't bring me food.
Good thing it was only $6.
Guess this garbage company needs that $6 more than I do.
Would leave zero stars if I could.
Will never go back.
Pay attention when you order online because they'll screw you over given the chance.

Owner response

We used this Jimmy John's to cater a business event and they did a fantastic job! The gentleman came in, set everything up very nicely and required nothing but the room location to do so.
Ordering was a breeze with Sam, too! We will be using you guys again in the future! Great job!

Owner response

There is a manager named: Matthew Danford.
My original order was through Door Dash and this man called me to let me know there wasn't a driver available (he explained but I forgot...), anyway, he told me he would still make the sandwich and he'd bring it to me when he got off.
I couldn't have him going out of his way.
I told him I'd come get it.
Because of this, I tipped him $10 because he called me from his cellphone and was willing to bring it to me.
I tip because I'm a Dasher too.
Thank you, Matthew.

Owner response