Steak 'n Shake

Lunch at this place was so stinking DELICIOUS! That burger was perfection.
The fries are shoestring, golden, lightly salted and 🔥hot! Shakes, are very good! Loaded, good choices and just a dream. Going in, no greeting, but it's the kind where you order from a tablet so you get that AI feeling right off.
Who needs a warm welcome or someone to ask questions ? What are we, human beings or something? Easy to order but we're easy going folks do that's not a good indicator if we maybe wanted something more customized.
I did order extra cherries on my shake and got 1 extra.
Whoopee! My companion didn't get a 1?! When our number was called to get out tray of food, it was just sitting there with no smile or anyone to ask, DO WE WAIT FOR OUR SHAKES since they are clearly NOT on our tray or do we come back? Hello? Hello? Anyone? I finally asked a worker who only nodded when I asked, "Do I come back for the SHAKES? " Ok, so that wasn't long at all before our shakes were ready but human interaction to assure us they hadn't forgotten our shales was really all I was after.
Why did I have to ask instead of a person letting me know? My companion actually wanted to dip his fries into his shake, so yes, it mattered. The delicious food, clean atmosphere and my company helped me to get over the weird no people interaction thing the kitchen has going on.
I enjoyed myself, laughed, ate the best burger I've had maybe EVER with one of my favorite persons to ever exist. Prices.
Not bad.
Really.
I spent less than $30 for 2 meals with SHAKES, no drinks though.
So, eh, not horrible. Will I come here again? YEP. Will I talk to kitchen staff, YEP if for no reason than to tell them they make a DELICIOUS burger. I may get a " Does not compute" in reply. Go to this place, burgers 🍔 Rock!!! 🎸 😋 🌟

We went yesterday trough the drive thru and the were forgetting our drinks than we checked our bag we had 4 burgers instead of 5 they asked us for the bag checked it and assured us that the order was complete we drive home which is 18 minutes away and there were only 4 burgers in the bag we tried calling the more than 10 times and no one answers we weren’t even able to call to request a refund and I am just not willing to drive 18 minutes for a burger that we told them was missing is unbelievable!

I would leave a no star review if I could.
I will not be returning to this location.
I used to love this place so it kind of sucks to say that.
Corporate or franchise I don't know, but what they are doing here doesn't need to be done anywhere else.
If you order extra on anything you are basically just throwing your money away.
This place nickel and dimes you and doesn't give the the penny worth of product.
The drinks have a secure feature which I could understand for non paying individuals.However, no where is it listed you only get one refill with your drink.
You are given a QR scanner that you MUST scan in order to get fountain machine to work and is only good for two uses.
The portion size here is much smaller then other Steak & Shakes.
The one silver lining to this place is that is Renee greeted us and was extremely friendly and even checked up on us.(Renee if you see this you are a rockstar keep it up my fellow human being!!)The rest of the staff that was working seemed to be annoyed that we existed and treated us like criminals for asking for more drink.
The food tastes good don't get me wrong but for the price I paid I can take my little money and business elsewhere for a better experience.