Red Lobster

It was it was delicious.
I just have some concerns.
First is that the princes are high and the food isn't that big yo back red lobster up.
Their service isn't at its best.
Our waiter kept forgetting about us.
And it turns out it wasn't just one table it was multiple tables.
I don't think that they don't have a lot of staff.
I heard them talking and laughing in the kitchen.
It's fine to be happy and laughing, but not when you aren't completing your job on your time as well.

Owner response

We got there at a good time.
No wait, got right in and seated.
Lobster was perfect! Hubby enjoyed every bite. Sirloin was delicious! I gobbled it right up. Destiny and Madison took good care of us! Thank you.

Owner response

I really can’t believe I’m having to leave a bad review for one of my all times favorite restaurants in Fort Worth.
Earlier this week I went into the Hulen St location for lunch around 11:45am the place had barely opened.
I stood at the front for 15mims two servers walked by and didn’t say hello or may I help you.
The Bartenders saw me also they both just let me stand there awkwardly.
Then I called the restaurant from my cell phone while standing in the front by the lobster tank.
Out came a young gentleman that was very polite he was about to answer the phone and I smiled and said that’s me calling.
He laughed a little and said I’m sorry have you been helped how many will be dining today.
I told him I will like to do a Togo Order.
The gentleman politely said give me one second to get my book to take your order.
My order was placed and I told him I will be at the bar having a beer while I wait on my order.
I stood at the bar for about 5-10 mins holding my change in my hand trying to purchase a beer then I looked over the drink menu then considered a cocktail and I sat down.
Thinking that would get to two Bartenders attention but they just looked over at me for a moment then continued their conversation like I wasn’t there.
They were talking about how they have so many bills to pay and how they need extra money and how one of their Fathers was going to help them out.
At this time 11-15mins had passed not one of them asked me did I need help.
They both acted as if I wasn’t there.
As you can see in the picture they wasn’t busy I was the only one there.
About 18mins went by and the Gentleman brought my food to the bar.
I asked for the Manager and she came over I explained to her everything that had happened she apologized for their behaviors while she was Apologizing the bartender was giving me nasty looks and I asked the manager so you see this right now and she agreed that was out of line and that she would have a talk with her.
The manager was very Apologetic but I spent $66.00 on my lunch and was about to spend more money at the bar if they would have served me.
I’ve been eating at this location for over 30 years and I’ve NEVER experienced any mess like this.
I really would have asked for a refund but I was so hungry and I really wanted red lobster that day.
The food was good once I got it home but the service sucked.
Who wants to start their day like that not me.
I really don’t think I’ll be back.
And it’s really sad that people like that works in a nice place like that with that kind of rude behavior.
I really should have taken my $66.00 to Pappadeaux’s

Owner response