Restaurant, Japanese restaurant, Sushi restaurant
At Kyoto Hibachi Sushi & Bar, located on S Hulen St in Fort Worth, you'll find a vibrant atmosphere perfect for both casual dining and gatherings. This trendy spot serves up a delightful array of fresh sushi and tasty hibachi dishes, all at a wallet-friendly price. With fast service and a fantastic cocktail selection, it's a top choice for lunch or dinner. While some reviews highlight inconsistent service, many guests rave about the flavorful dishes, especially the tuna tower and gyozas. Whether you're here for a solo meal or dining with family, Kyoto offers a tasty experience that’s worth a visit!
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I found this place because it had a promo on Uber eats and it did not disappoint.The fish tasted really fresh and it was well put together.The only reason why it did not get a 5 star was cause the size of the roll were a bit small but the taste was for sure there.Highly suggest to get the tuna tower! Also the staff was really nice when I went to pick up the food.Defiantly worth a try!!!
Owner response
Thank you for taking the time to share your experience with us, Sebastian! We are delighted to hear that you enjoyed the freshness and taste of our sushi.Your feedback about the size of the rolls is appreciated, and we will take it into consideration.We are glad to hear that you also had a positive interaction with our staff.We hope to have the pleasure of serving you again soon!
I really wanted to give this place a chance.It was our first time here.We wanted to sit and have a nice experience but the staff is incredibly rude and impatient.The hostess was rude and cold.Didn't ask us where we would like to be seated just assigned a seat right away.Didn't even ask us what we would like to drink. We understand that the place closes at 2:30 pm.We got there at 1:00pm and had questions about the menu.The waitress was incredibly short with us.We told her it was our first time here and she just walked away rolling her eyes.Like okay well I guess screw people that never been there before. They treated the other tables with better service than ours.Too bad the waitress missed out on a fat tip for New Year's I mean if you have a sour attitude because you have to work on New Year's Day then don't come to work. The staff needs to practice customer service better.You're not the only Japanese restaurant in Fort Worth.
Owner response
Thank you for taking the time to share your feedback with us, CS.We are truly sorry to hear about the perceived rudeness and impatience from our staff.This is not the level of service we aim to provide, especially to first-time guests.Rest assured, we take your concerns seriously, and we will be addressing this issue with our team to ensure it does not happen again in the future.Regarding the hostess assigning a seat without asking your preference and the lack of attention to your questions about the menu, we understand how these instances can contribute to a less-than-ideal dining experience.We are committed to enhancing our customer service, and your feedback serves as a valuable reminder of the importance of communication and attentiveness. It is disheartening to learn that you felt the waitress was short with you and did not provide the level of service we strive for.We apologize for any inconvenience caused, and we will use your feedback to reevaluate our staff training and customer service protocols.We appreciate your understanding of our operating hours and your willingness to give us a chance.Your comments are crucial in helping us make the necessary improvements to ensure a more positive experience for all our patrons.Once again, we apologize for falling short of your expectations, and we hope we could speak to you further about this soon.Please contact us at (817) 405-4833 at your earliest convenience.Thank you
The food was absolutely delicious.It came out fast fresh and beautiful presentations.Our server Fiola was so sweet and provided excellent service.There was also another you man who helped as well but I did not catch his name but he was also great.If you love hibachi then I highly recommend this place! You won't be disappointed.TRY BOTH THE FORT WORTH ROLL & GYOZAS YOU WONT REGRET IT Also, there's a dice game right now.If you spend more than 50 you get to roll the dice and get a prize: a discount, free starter, side dish and so forth.
Owner response
Thank you so much for your kind words, Paula! We're thrilled to hear that you enjoyed our delicious food and that it was served quickly with beautiful presentations.We're also glad to hear that Fiola provided excellent service, along with the other helpful team member.Thank you for recommending our hibachi dishes, especially the Fort Worth Roll and Gyoza.We truly appreciate your support.Additionally, we're excited to offer the dice game promotion, where you have a chance to win a variety of prizes when you spend more than $50.Thank you again for your feedback, and we hope to welcome you back soon!
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