Soul 2 Go

Let me 1st off say that the chicken wings and fries were good.
Now… I ordered (2) pieces of Pound Cake via Uber Eats around 10:30 pm, 4/11/24 along with meal.
Raved and told friend how she had to try it because it was the closest I’ve tasted to my granny’s.
When I received my order I received chicken wings w/fries, a Pepsi and (1) piece of Pound Cake.
Then upon reviewing the items received I see not only is the piece of cake I received burnt, but hard/stale as a rock.
I immediately call restaurant and after going to vm twice I left a message stating what occurred.
Nonetheless I was refunded for missing/burnt items, but being in the “kitchen business” hopefully next time if there is not enough items to replace damaged or not enough period, please just call customer asking if they would like a replacement or refund cause your out of stock.
This could have been easily corrected.

We’re ordered #delivery from @soul_2go a handful of times and it’s always been as on point as delivery food can be.
I’m willing to say it gets to us hotter and fresher than any other delivery food.
The #wife and I have started getting a meal each, like this time it was one #porkchops one #friedfish then we split the proteins so we each get a piece.
Always Fried to perfection.
This time I must have been feeling mad starchy 😂 I got the #bakedbeans and #garlic #mashedpotatoes the garlic mash is aways great, one small request, let us add a gravy to the mash! This is becoming a go to when we want to”real food” and don’t feel like cooking.
lol

Owner response

Ordered cat fish , macaroni , yams and greens.
They put the catfish on top of the sides which made the catfish soggy… ?? I don’t understand why they would’ve plate fried items on top of steaming hot sides?? The macaroni was spicy and I don’t know why lol also seemed like burnt or old cheese on the Mac .
Also random chopped tomatoes and onions in the greens which threw me off too .
With The fish being very soggy I only ate the crispy parts left , the fish taste good and was the only thing that did taste good. Pictures show that I put the fish on the lid of the bowl when I opened it bc it was laid right on top of the sides lol && you can see where the soggy parts of fish was left on the sides after picking the fish up .
I’m definitely irritated lollll ! I want a refund .

Owner response