Cottage Inn Pizza Columbus

Spent 60 something dollars I want two large specialty pizzas, 14 chicken wings, and apple cheesecake pizza yesterday.
First time ever going there, I looked it up online thinking it would be a great place to go.
Very disappointed the pizza sauce didn’t have any flavor for me to ask for extra sauce.
The pizza is self on one the Italian sausage taste like process sausage pieces instead of fresh sausage horrible.
The second pizza had breaded chicken on it and it tasted like process chicken meat Didn’t taste the pizza sauce at all.
I tasted more of the hot honey sauce than anything horrible.
The chicken wings were so small and tasted like frozen chicken wings.
You get at the grocery store, not fresh chicken wing dings at all.
Taste it really terrible to me like just cheap products , the apple cheesecake pizza didn’t have enough cheesecake filling.
I could barely even taste the filling and all I could taste was the overly sweet apple pie filling which I couldn’t even eat it.
I am so disappointed and disgusted with the pizza and the rest of the food.
I personally will not go back again , I thought because it said it had so many stars that it was really a good pizza place to go to it’s not for me.
I don’t even like little Caesars pizza but at this point I wish I would’ve went to Little Caesars instead of going there in my opinion.
Little Caesars pizza taste a lot better than them and I’m not a Little Caesars fan.
I was really disappointed that I even went there.
I would’ve wished I would have went to a different pizza place.
I would not highly recommend anybody going there not unless you’ve been there and you absolutely like it yourself.
But for me is an absolutely hell no, it’s a no for me , no one in the house like anything at all it was straight garbage 🤮🤮🤮🤮🤮🤮🤮🤢🤢🤢🤮🤮🤮🤮🤮.
Not to mention the customer service was terrible.
We walked in to order the food and it was not a greeting or nothing.
The man didn’t even interact with us he just took our order.
There was no hi welcome to Cottage Inn Pizza nothing and not nothing when we left.
Terrible and unprofessional customer service.

Owner response

The food is the best around without a doubt.
It was our go-to pizza place--we recommend it to everybody...but they use third party delivery drivers.
This means there's a 1 in 5 chance the drivers steal your drinks and leave your food on the sidewalk.
They don't hand the food off.
They don't call when they arrive.
Easy solution: Hire delivery drivers.
At this point we'll probably only order again if we're in the mood to do carry out, which is never.

Ordered delivery through their website, but never indicated to just leave order at the door.
Waited an extra 30 minutes after expected delivery before calling.
I called and gentleman said to check porch.
We didn't see it, so he resent the order.
We double checked the entire porch and finally located the original order.
The repeat order was sent with excellent tracking.
The food was fantastic!! We really appreciated the fresh order too.

Owner response