Mexican restaurant, Bar & grill, Brunch restaurant, Caterer, Delivery service, Fast food restaurant, Restaurant, Tex-Mex restaurant
The "crispy cheese" quesadilla was not at all crispy, just hot and soft. The "pulled pork" meat was decent, but bland. I tried to ask, for several minutes, if the queso has tomatoes in it - between four staff members none of them could understand - none spoke English. Eventually, they got a manager and he finally could answer me. Once the question was answered, ordering was not to painful - but I did bring up Google Translator to explain that I wanted some of the toppings put b on AFTER it was cooked. That worked well. But, the worst part of my experience was when they asked me what I wanted to drink - I asked for water, pointed to a cup, and she SEEMED to understand, yet somehow STILL charged me $2.95 for a bottled water (even though they just gave me a cup). That's bad enough, but WTAF why would bottled water be THREE DOLLARS?!?!!! Even a dollar is too much to be paying for just water, but there? That's absolutely outrageous - to the point of being really f-ing offensive. Seriously, it's NOT OK. Overall, my first experience at Qdoba was pretty much terrible 😩
Owner response
Hi Chris, we're so sorry to hear your experience was not up to our standards.You should always be able to count on us for excellent service and exciting flavors at every visit.We will pass this feedback along to the local manager, but in the meantime we'd love to make this right.Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1354907085.Thanks, we hope to see you again soon.
UPDATE: 2.17.23 I officially give up on this location! Ordered again and my sister picked up the order for me.Bowl made incorrectly…..again.Everything asked for on the side was put on the bowl.Had to drain huge amount of juice from bowl as it was surely going to soak through.This location needs to do better!!! Qdoba (N.High st) what happened? My bowl had inedible uncooked rice , missing guacamole, and the there was zero flavor to chicken and beans.I scraped off the topping from the rice to try and salvage this meal but it was trash- so it went in the trash.Very disappointing experience.
Owner response
Hi Tiffany, thanks for visiting us.We're sorry to hear about your disappointing experience.We should always make sure to give you delicious and well-cooked meals to satisfy your cravings.We'll reach out to the store manager to make sure it is up to our standards.We have an "All-Good Guarantee," meaning that if you don't like what you ordered, bring it back up to the counter, and we'll remake your item for free.In the meantime, we'd love to make this right.Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1283362224.Thanks; we hope to see you again soon.
My favorite around the campus! Highly recommend spicy chicken, quesadillas, sour cream and mango salsa.Everything is amazing.
Owner response
We love hearing from fans like you, Vincent! It's so awesome to hear that QDOBA is your go-to spot! We'll always be here to satisfy your cravings for our flavorful food.We look forward to your next visit!
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