Fast food restaurant, Chicken restaurant, Hamburger restaurant, Ice cream shop, Restaurant
Food & drink
By owner
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Waited 10minutes in drive thru.When I got to the speaker to place order no one greeted me or asked me to hold on.After a couple minutes went by I said hello three times and no one said anything.I left to go to the stalls where everyone else was at and waited another close to 10mins around 11:30am.I am upset as I have not had sonic in the charlotte area in 2 years and now I remember why.The Concord location is better but they can be terrible when night falls.I’ve attached a video as well that is a little over 3 minutes of me sitting waiting for someone to take my order.However, this review will only let me post 30seconds. Others around me and Door Dash was also upset with service.
Owner response
We're sorry to hear you had a negative experience with one of our locations.If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
I understand being understaffed, but the attitude from the person over the intercom was awful.I was also informed by the screen that my order was on its way out 4 minutes before it actually WAS on its way.Terrible service.
Owner response
Sorry to hear we disappointed you, Chelsi! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
I got 2 corn dogs, so burnt you can't eat, couldn't even tear the breading off by hand, I wouldn't recommend eating here
Owner response
We're sorry to hear you had a negative experience with one of our locations.If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
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