Smashburger

Smashed.
Hearty.
Flavorful.
Delicious.
The OGs of smashing patties on the flattop came in hot with an updated menu featuring some classics and new and exciting builds. For spice lovers the spicy jalapeño smash is a must.
It has layers of that fuego featuring a chipotle pepper bun, spicy chipotle sauce and fresh jalapeños that are cooled off with crisp lettuce a signature smash patty and cheese. So go ahead and get smashed at Smashburger

Owner response

Wrong burger was brought out and the bun fell off while the server was bringing it to me.
She said she would bring me another bun but didn’t for about 20 minutes until we had to walk up to the front with our tray to get a replacement.
We ordered 2 fries and only got one and they were cold.
It seems like there’s only one employee working the register and serving orders.
They need to hire more people.
I don’t understand why fast food chains are cheaping out like this.
If the floor can’t be managed then they need to close early if they can’t hire more staff.
There’s a supervisor in the back and 2 cooks.
I’m not sure why service is terrible.

Owner response

You know, I understand that the economy is garbage right now, but the way to sort that out isn’t charging $5.50 for a large fry and half filling it.
My 1 star review is due to going to this location once a year (if that) since 2015.
I used to go a ton in college.
Staff is nice, place is a grease pit.
The floors are always slippery from grease, the baskets, too.
Do I fault the staff? Nope.
Because leadership comes from the top.
Employees only work hard if paid well and treated right and given the proper tools and training. I love the food but I can’t stand this location one bit.
I just ordered delivery and it cost $42 for 2 sandwiches 3 tenders (strips, not orders), and a “large” fry that was half full.
They don’t offer combos so it’s a clean $20 for a drink and sandwich and fries.
I can go to Red Robin for a $12 burger that comes with unlimited fries.
I leave there bursting for under $20.
I highly suggest folks who consider this business to follow my lead and start patronizing businesses that aren’t clearly pulling shrinkflation theft.
And to the staff: if your higher ups are touting record profits or telling you the business is hurting; look up the CEOs pay and ask yourself WHY the business is actually hurting.
It’s not YOUR paycheck, I’ll tell you that. God speed, compatriots.