Smashburger
Hamburger restaurant, American restaurant, Chicken restaurant, Fast food restaurant, Ice cream shop, Restaurant
- Location: 600 Terminal Dr #10, Louisville, KY 40209, United States
- Located in: Louisville International Airport
- Phone: (502) 363-2526
- Price: $$
Opening hours
- Sunday: Closed
- Monday: Closed
- Tuesday: Closed
- Wednesday: 11 am-7 pm
- Thursday: 11 am-7 pm
- Friday: 11 am-7 pm
- Saturday: 11 am-7 pm
Online service hours
- Sunday: Closed
- Monday: Closed
- Tuesday: Closed
- Wednesday: 11 am-7 pm
- Thursday: 11 am-7 pm
- Friday: 11 am-7 pm
- Saturday: 11 am-7 pm
Food & drink
Vibe
Burger
French fries
By owner
Menus and Prices
Add Your Review
Reviews
Instead of rising to the challenge when they were busy and short-staffed (one manager and her employee), the two on duty completely gave up.The manager left several times during dinner rush so that her employee had to both take orders and make them, and upon return, there was no sense of urgency or customer service.The counter was absolutely filthy, and I would have left if I had time to wait somewhere else.I waited a full hour for chicken tenders and fries and nearly missed my flight.
Owner response
Hello HH H, Thank you for bringing this to our attention.This is certainly not the standard we expect.Can you please email us at reviews@smashburger.com with details about your experience, including information about the location you visited, so our team can follow up with you? We hope to hear from you soon.
My mother and I came here to get dinner before our flight and when we went to order our food we were informed that they were only serving chicken tenders and fries.I assumed they were just out of beef or had some issue with the fridge or something out of their control, but then heard them tell another customer that they cleaned their grill early and didn’t want to get it dirty again.We were there 30 minutes before they closed.They sent a whole crowd of people away who would have loved to have a burger.Unfortunately they don’t have to improve because they have different customers every day at the airport.
Owner response
Hello Diana, Thank you for bringing this to our attention.This is certainly not the standard we expect.Can you please email us at reviews@smashburger.com with details about your experience, including information about the location you visited, so our team can follow up with you? We hope to hear from you soon.
This location is located inside the airport past security by the gates.The day that I went there was system issues with their register and it took quite a long time to order.This was beyond the workers control.Other than that I felt the service was pretty good.They give you a number at the end of the receipt when you are picking up.There was a slight mishab in another customer who took my order, so mine had to be remade.That did cause some delays but it happens.Other than that the food was good.
Service options
- Kerbside pickup
- No-contact delivery
- Delivery
- Takeaway
- Dine-in
Highlights
- Fast service
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
Offerings
- Alcohol
- Beer
- Coffee
- Comfort food
- Quick bite
- Vegetarian options
Dining options
- Breakfast
- Lunch
- Dinner
- Dessert
- Seating
Amenities
- Toilets
Atmosphere
- Casual
Crowd
- Family friendly
- LGBTQ+ friendly
- Tourists
Planning
- Accepts reservations
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
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