Shake Shack Navy Yard

Name: Shake Shack Navy Yard
Address: 54 M St SE, Washington, District of Columbia, 20003, US
Telephone: (202) 769-5760
Price range: $$
Rating: 4.10

Hamburger restaurant, American restaurant, Fast food restaurant, Meal delivery, Takeout restaurant

Location: 54 M St SE, Washington, DC 20003, United States
Phone: (202) 769-5760
Price: $$

Opening hours

Sunday: 10:30 am-10:30 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-10:30 pm
Saturday: 10:30 am-10:30 pm

Delivery

Sunday: 10:30 am-10:30 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-10:30 pm
Saturday: 10:30 am-10:30 pm

Food & drink

Vibe

Cheeseburger

Burger

French fries

By owner

Street View

Menus and Prices

Add Your Review

Reviews

I recently visited Shake Shack and unfortunately, it was a complete disappointment.
The kiosk system they have in place for ordering was incredibly time-consuming, and despite trying to flag down employees for assistance, they completely ignored me.
When our food finally arrived, it took forever, and to make matters worse, they didn't even give us everything we ordered.
We had to go through the hassle of trying to get someone's attention again just to complete our order.
Needless to say, we won't be returning.
Save your money and dine elsewhere.

Owner response

Thank you for your feedback, Rachel.
We're so sorry about your experience at Shake Shack.
We pride ourselves on our hospitality, so this is extremely disappointing.
We can do better than what you've experienced, so we'd love to invite you back to the Shack.
Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thank you again, The Shake Shack Team

Food is OK.
Overpriced.
Service is nonexistent.
Punch your order on the tablet, and pray it actually appears.
No staff interaction.
Tables are sticky.
Not sure if anything ever gets cleaned.
No positives to report.
Don't waste your money.
I was on vacation.

Owner response

Thank you for the review, Dennis.
It's disappointing to read that your meal at the Shack wasn't up to our standards.
It sounds like we dropped the ball at several points during your visit.
We can do better than what you experienced, so we’d love to invite you back to the Shack.
Could you message us at share@shakeshack.com with your email so that we can grab your details? Thank you again, The Shake Shack Team

Never again will I patron here.
They never seal the bag to prevent tampering.
Why purchase bags with the ability to sticky seal if it’s not being used for delivery order. The meal I received yesterday was pure nasty.
Th bottom bum was all the way around greasy—it was disgusting.
The oil soaked through the paper wrapper and onto the bottom of the box. The burger meats itself was extremely salty.
Why put salt on it when it already had bacon! It was a waste of money that I would not spend again here.

Owner response

Thank you for the review, AD.
It's disappointing to read that your meal at the Shack wasn't up to our standards.
It sounds like we dropped the ball at several points during your visit.
We can do better than what you experienced, so we’d love to invite you back to the Shack.
Could you message us at share@shakeshack.com with your email so that we can grab your details? Thank you again, The Shake Shack Team

Children