Sam Choy's Poke to the Max

Tried out since they were advertising an anniversary special. Mac salad definitely tasted old.
It was funky, not from vinegar.
But it tastes like it's fermented. Chicken Katsu looks burnt.
tasted burnt.
Was dry. No sauces came with the order, it cost extra.
At their airport location they have a self serve sauce station. Teriyaki beef was definitely cooked prior and held in a hot container.
It was also dry and tough to eat. Also white rice wasn't an option.
it said it was out but you can get the half white/half brown rice that was mushy Rather disappointed.
Do support a different local restaurant Didn't try the kalua pork yet.

Second Order Update: Gave Sam Choy's another shot, and glad I did! The last time was definitely a fluke because everything we got was flavorful and delicious this time around.
We popped in during happy hour; I got the chicken sandwich with garlic sauce and my brother got the smash burger with an egg.
The chicken sandwich was FIRE! It was definitely messy with the mac salad on it, but SO GOOD.
I will absolutely return for the fried chicken alone, and I'm not a huge mac salad fan, but it was really good and very different to have on a sandwich.
My brother said his burger was delicious as well...
the egg was perfect with a nice runny yolk.
Since it was HH, we snagged a couple of the discounted hard seltzers, and some strawberry haupia.
Everything was perfect, and we will both return in the very near future. Thank you, Sam for the refund on my last order so we could give you another shot.
Your customer service and kindness are unmatched.
Mahalo! *UberEats Order* Sorry to say, but the food is so incredibly bland, I’m not sure what to do to even save it.
I got the firecracker shrimp with rice and mac salad and a spicy salmon poke bowl.
The firecracker shrimp themselves are good, but everything else is completely tasteless.
I’ve never had poke that literally tastes like nothing.
It’s unbelievably disappointing.
Like not a lick of seasoning.
It looks right, but tastes like they just steamed everything plain, removed the taste and seasoning from the sauces, and served it up for someone without tastebuds.
I’m kind of at a loss here.
What happened?!

Owner response

First time eating here, but the plate I ordered was really good.
I got the fried chicken with Korean sauce plate.
The portions were perfect for me, and the sauce was sweet and slightly spicy as mentioned in the description.
All there food looks good so I'd recommend giving it a try.