Potbelly

Stopped at Potbelly on Milwaukee in Lubbock.
My wife ordered turkey avocado and I ordered the wreck and a cup of Mac and cheese.
I asked the gentleman making my sandwich if I could sub bacon for salami, as I don’t care for salami.
He said that would be fine.
When my wife’s sandwich came out of toaster and I asked the guy doing the toppings if the turkey was the right amount.
He said yes 4.6 oz, I’ve spent 26 years in restaurant management, no way was that even close to 4.6 oz.
My bill was $39.98, yes I got the large sandwich, it was $13.39.
I asked where my Mac and cheese was and the guy scraped the bottom of the warmer for 2 partial scoops that was more like mashed Mac and cheese, which was $4.89 for a cup, you kidding me.
I looked at my receipt they charged me $3.39 for subbing bacon for salami, just my opinion if they weren’t going to sub the bacon I should of been told they were charging me and given me the salami on the side since I was being charged extra.
Bottom line I will not return, for 2 sandwiches, Mac and cheese and 2 drinks paying $40, I can go eat at a casual dining restaurant for that price.
While sitting there eating a guy and girl walk in, steps behind the counter and grabs two cups and gets drinks, then a guy getting off gets 2 drinks and chips, none of them paying a thing for their items, leaving all together, but I get charged for subbing out my salami.
I guess at the price I got charged I was having to pay for their free stuff!!!!!!

Owner response

Worst chicken salad I ever eaten.
Sandwich was just thrown together, burnt tasting bread, old lettuce, couldn't taste chicken.....It seems like if you don't tip, even if you're the one picking it up, food presentation and ingredients quality is very bad...will not be going back...So sorry......

Owner response

Lunch stop today with the family.
Food was top notch.
So many options and all made fresh to order.
Atmosphere and service was great.
Friendly and fast.
Will definitely be back.

Owner response