Penn Station East Coast Subs

I remember Penn Station being a favorite chain of mine, however the quality has kept falling.
This dagwood sub was being all it could be, and the staff was very good.
But it was not worth walking up there today. Maybe they forgot the meat, but there were trace amounts in there. I am also eager to get the rubber-stamp message...
wait for it-

Owner response

Apparently they can not listen to what a customer orders.
Forgot to put in the order properly.
They didn’t even bother to cut the sandwiches in half so they could be eaten.
Apparently 2 regular sandwiches are $27.00 cause they told us they forgot to charge us for our fries.
This location sucks.

Owner response

I should preface this by saying that I don't do this.
You have to mess up a sandwich pretty badly for me to want to talk about it. Ordered online 3/17 12:47P.M.
Pickup time given was 1:00P.M.
Went to pickup counter and stood in line.
After several other people came in and ordered and the line in front of me cleared out, the staff walked away.
Eye contact made no less than half a dozen times; immediately looked away.
No acknowledgement from staff.
At 1:23, asked if order could just be refunded.
I ordered ahead to use my break at work which is ten minutes.
It was going on thirty.
It took them a few minutes to find my order, which was on the counter.
They said it had only been there five/ten minutes, and didn't know I was there. Twenty five minutes after pickup time, this is what I was given.
It was hardly warm and the chicken was cold on the inside and not cooked thoroughly.
I had to throw it away. I would really advise against going here.
Incompetent staff, apathetic attitude, terrible service, worse food.

Owner response