Chili's Grill & Bar

Name: Chili's Grill & Bar
Address: 3007 Poplar Level Rd, Louisville, Kentucky, 40217, US
Telephone: (502) 638-5202
Price range: $$
Rating: 4.10

Restaurant, American restaurant, Bar, Bar & grill, Family restaurant, Hamburger restaurant, Mexican restaurant, Tex-Mex restaurant

Location: 3007 Poplar Level Rd, Louisville, KY 40217, United States
Phone: (502) 638-5202
Price: $$

Opening hours

Sunday: 11 am-10 pm
Monday: 11 am-10 pm
Tuesday: 11 am-10 pm
Wednesday: 11 am-10 pm
Thursday: 11 am-10 pm
Friday: 11 am-11 pm
Saturday: 11 am-11 pm

Happy hours

Sunday: 11 am-10 pm
Monday: 3-6 pm
Tuesday: 3-6 pm
Wednesday: 3-6 pm
Thursday: 3-6 pm
Friday: 3-6 pm
Saturday: 11 am-11 pm

Takeout

Sunday: 11 am-10 pm
Monday: 11 am-10 pm
Tuesday: 11 am-10 pm
Wednesday: 11 am-10 pm
Thursday: 11 am-10 pm
Friday: 11 am-11 pm
Saturday: 11 am-11 pm

Food & drink

Vibe

Nachos

Chicken fingers

Fajita

Slider

Chicken Wings

Quesadilla

French fries

Margarita

By owner

Street View

Menus and Prices

Add Your Review

Reviews

I just ate at this chili's the other day.
We've been several times without much of a problem...
However, things seem to have changed.
I ordered the $10.99 deal; chips and salsa, special sauce burger.
I let the bartender know that i wanted the burger medium because well done burgers are just not my thing.
However, when it came out, I cut it in half to see that it was well done, and there was about a quarter size dollop of grilled onions on it.
I took a small bite to see if i could handle it overcooked, but that was a solid nope.
After a bit of a wait, they brought out a burger, which the runner said "brisket burger" as she set it down.
My husband and I glanced at each other, and told her that's not the right kind of burger, and I lifted the bun up to confirm it was not the special sauce burger that I had ordered...
She took it back to the kitchen, and I went back to waiting.
The next attempt to correct was still well done, and the fries were COLD.
Also, guess what?! My husband had long since finished his meal so when she asked how it was, I told her it was overcooked and cold but I didn't have another 10 minutes to wait for another messed up burger.
They ended up taking a whole $6 off our bill "for the burger" because I got the $10.99 deal.
It was a joke, and I would have been much happier with our local mcds that can at least fix a mistake if they make it...

Owner response

We are very sorry to hear about this, Jennifer.
This is not the quality of food we want to be serving.
It should be hot and fresh! Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.

So my birthday is March 7th, and I came into the poplar level rd location after working a 10 hour shift.
I am so happy I decided to get dinner there tonight and not head straight home.
They all went above and beyond to serve me.
It has been very hard to go from celebrating my birthday always with someone to celebrating alone now because my aunt (same birthday) passed away on this day a while back.
This was the best experience I could have asked for.
I will be talking about this for years to come.
They all deserve a raise or some sort of compensation for this.
I have never been treated so well.
I cannot stress this enough that this was the best birthday I have had in literal years.

Owner response

Thank you for the awesome review, so glad you had a great time!

Alisha is absolutely amazing! Talk about multitasking! She does it all - hosting, serving, bar tending and busing tables! She is not only efficient but also extremely personable! BTW, we each thoroughly enjoyed a double patty burger! My husband's chili and my tortilla soup were excellent compliments to the burgers.

Owner response

Thank you for the awesome review, so glad you had a great time!