Mexican restaurant, Burrito restaurant, Caterer, Takeout restaurant, Restaurant, Taco restaurant, Tex-Mex restaurant
Had a tiny issue in the dining room, The manager, Mr.Miller took care of the problem instantly he is so personable kind and what an amazing leader in an establishment like on the border.Thank you, Mr.Miller.You are an amazing person.Thank you for your kindness and your concern of your gas being happy.Have a wonderful day.
Owner response
We're thrilled to hear that Mr.Miller was able to promptly address your concern in the dining room.His dedication to customer satisfaction is indeed commendable.Thank you for your kind words and for taking the time to share your positive experience.Have a wonderful day too!
There weren't that many people during the time we went (Sat at around 645pm) and the service was fairly prompt.The server was also nice/friendly.The only issue was the food itself; it wasn't what it use to be and the quality unfortunately declined since my last visit a few years ago. The food was warm at best, and when we told her about it she pretty much said that it was straight from the kitchen and they didn't have heating lamps or so, pretty much telling us that it's as hot as it will be.She was nice/friendly about it, but the food still didn't seem straight from the kitchen. This is the place to go if you want to watch a game and enjoy some chips/salsa and drinks, but I wouldn't recommend dinner here.
Owner response
We appreciate your feedback and are sorry to hear that your recent dining experience did not meet your expectations.We strive to provide excellent food and service, and it's disappointing to hear that the quality of our food did not live up to our usual standards.Your comments will be shared with our team for review and improvement.If you wish to discuss this further, please visit https://survey3.medallia.com/?contact-us.Thank you for your review.
Dirty bathrooms.Hostess is slow to seat.Didn't get food we asked for.Food did not arrive as described on the menu.Queso is gross.Green sauce is gross.Service was severely lacking and waitress seemed uninformed about menu items.Would choose food off of a gas station roller next time.
Owner response
We're truly sorry to hear about your disappointing experience.Cleanliness, prompt service, and accurate menu representation are all important to us.We appreciate your feedback as it helps us identify areas for improvement.We encourage you to reach out to us directly at https://survey3.medallia.com/?contact-us so we can better address your concerns.Thank you.
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