Gastropub, American restaurant, Bar & grill, Restaurant
On our first visit, we were already excited to plan our next one! The host greeted us warmly and seated us right away.Our servers, Dean and Zack, were incredible, striking a perfect balance with their attention.The prices felt just right.The Brussels sprouts and salad? Absolutely delicious.A truly excellent experience!
Owner response
Kent, thank you for sharing your delightful experience with us! We are thrilled to hear that you received such great hospitality from our team, and that our dishes left a positive impression. Thank you again for your kind words and we look forward to giving you another excellent experience.
Husband and I went to eat here because we heard it was a great place.Walked in and seated and greeted quickly, felt rushed to order a drink and food.When I asked what cocktails are considered sweet and are recommend I was told the menu is new and that the server didn't know what's good.The cocktail I ordered, The Spring Fling, was horrible and tasted like straight tequila and whiskey. We ordered whipped ricotta, pizza, and noodles for our toddler.The food was absolutely wonderful. After we ordered our food we did not see our server again till she came with the check a good 30-40min after we had placed the order.The manager actually brought us plates for the pizzas, filled our waters, and checked on us briefly during that time. This was at 5pm on a Thursday, so no where near dinner rush. Overall we were pleased with the food and the atmosphere but the service was horrible. (Brightside they offer a discount for veterans)
Owner response
Tiffany, I am truly sorry for the experience that you had at our restaurant. Hospitality is king in our restaurants, and to hear this happened is disappointing and not acceptable. I will be addressing this with the team to ensure this does not happen, and that we get this resolved. I would love the opportunity to make this right. If you feel comfortable sharing your email with me, please email me at holly@silkrh.com Sincerely, Holly Tittle Silk Road Hospitality
Kelly was our wonderful and helpful waitress. The beers were thirst quenching. Food was good.Shepherds pie was good.Burger tasty.Charcuterie board was very tasty but $$. Great atmosphere.Krista helped us with our meals and the manager Carl even stopped by to make sure we were happy.
Owner response
Malissa, thank you for taking the time to share your experience at our restaurant! We're delighted to hear that the team provided such wonderful service and you enjoyed all of your dishes. We look forward to serving you again in the future!
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