Tropical Smoothie Cafe

Name: Tropical Smoothie Cafe
Address: 7301 Ranch Rd 620 N Suite 130, Austin, Texas, 78726, US
Telephone: (512) 297-2324
Price range: $
Rating: 4.50

Restaurant, Juice shop

Location: 7301 Ranch Rd 620 N Suite 130, Austin, TX 78726, United States
Located in: Four Points Shopping Centre
Phone: (512) 297-2324
Price: $

Opening hours

Sunday: 10 am-8 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-9 pm
Saturday: 8 am-9 pm

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Reviews

So I was at the restaurant at 2:15 today 2/12/24 and witnessed a young lady trying to pay with dollar coins, the girl at the register and the cook in back both refused her money because she wanted to pay with the gold U.S.
dollar coins.
She tried to explain it's still used as legal tender but they still didn't accept it.
I hope a manager can explain to the team what different types of U.S.
currency can be used.
I felt bad for the woman because she seemed incredibly frustrated.
If I would have had cash on me I would have traded her so she could get her order.

Owner response

Hi Secret Sage Garden, thank you for your feedback! We apologize for your experience as well as the experience of the young lady you were referring to.
We will check into this matter with our Crew and retrain on the issue.
Keep on shining!

My first visit, came in with my son for a kids smoothie.
After ordering, we waited 10 minutes, I was informed it might another 10-15min before they would have the 1 smoothie ready.
We had to get going, so I asked for a refund. The friendly young man had the manager come over to process the refund.
She refused to make eye contact with me, didn’t ask why I was requesting a refund or offer apology/explanation.
Just processed it with a rude look and turned around.
It caught me off guard that she had no interest what so ever in why I asked for a refund or any positives words at all, I guess they have so much business they don’t care. Anyway, I would have given them another shot if they were pleasant people but instead their behavior made this my first and last visit.

Owner response

Hi Justin! We are sorry to hear of your experience in our Cafe.
On that day, we did have a few Crew Members call out sick, and our Manager, being human, was worried about completing orders and getting them out to guest on time.
No matter the circumstances, we should always try to smile and approach situations in a friendly manner.
Thank you for your feedback, and we hope to see you again soon.
Keep on shining!

The staff is amazing! An elderly woman dropped her smoothie in the parking lot and they started making her a new one before the woman made it back inside! 😊

Owner response

Hi Brent! We appreciate your feedback - it shines bright! Because of your feedback, we recognized that Crew Member! Thank you for bringing it to our attention and keep on shining!

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