Mexican restaurant, Burrito restaurant, Caterer, Taco restaurant, Tex-Mex restaurant
We decided to check out Freebirds on National Burrito Day.Because of increased demand I guess, they were out of cheese.I'm not sure if they were out of pico de gallo and fajita vegetables (grilled onions & bell peppers), or they just dont carry these ingredients, but I didnt see any when we got there.I would have liked to make up these missing ingredients by getting generous portions of beans, corn & cilantro, but they seemed reluctant to spoon much on.My friend left hungry & wanting to go get a burger afterwards.I dont know about the claim "no.1 Texas burrito" because Chipotle would beat this.Maybe on a different day when there's no special promotion going on, we'd walk away satiated & satisfied
Owner response
Hello Cheri, Here at Freebirds, we pride ourselves on offering It’s Your World Service! We are thrilled that you were satisfied with our fast and friendly service! If there is something you think we could do in the future to improve, you can reach us at https://www.freebirds.com/contact-us Don’t forget to try our Monster Burrito next time you visit! Best, Guest Guru
Highly disappointed with my pickup order.I ordered a regular Freebird (black beans, white meat chicken, jalapenos, Spanish rice, and creamy jalapeno sauce on spicy cayenne tortilla) and the black beans were not fully cooked.I could feel the beans popping in my mouth.Somethings can be ignored but this was ridiculous.I just picked at the burrito and never finished it. Also, my spouse picked up the food and said the facility looked closed because the chairs were already put up and it had a dark ambiance. I guess someone was trying to go home.Definitely will not be going back.
Owner response
Hello VICTORIA, Here at Freebirds, we pride ourselves on offering It’s Your World Service! We sincerely apologize for your recent experience.We know we can’t undo what happened, but we’d love another chance to get it right.We’d love to discuss your experience with you in the hopes of inviting you back.Please reach out to us at https://www.freebirds.com/contact-us Best, Guest Guru
It was just okay.The food in the steam table looked old and dried.I had not been to Freebirds in many years and it has really gone downhill from its glory days.There were only about three other customers in the restaurant at lunch time.
Owner response
Hello Brian, Here at Freebirds, we pride ourselves on offering It’s Your World Service! We sincerely apologize for your recent experience.We know we can’t undo what happened, but we’d love another chance to get it right.We’d love to discuss your experience with you in the hopes of inviting you back.Please reach out to us at https://www.freebirds.com/contact-us Best, Guest Guru
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