Mosaic Restaurant and Ultra Lounge

Some friends and I stopped here after a Sharks game for dinner.
We were promptly seated by a friendly waitress and initially had high opinions of the restaurant based on the appearance.
Those opinions quickly changed when we tried to order.
We weren't told there was only one chef and the wait would be an hour, so we each ordered a standard dinner sized dish.
Then we waited...
And waited...
And waited some more.
Eventually we noticed other folks were walking out of the restaurant because they hadn't received any service or food yet. About an hour later, we asked for our food to just be packaged to go because it was so late.
Around 10 minutes later we got our food and left. Do yourself a favor and eat somewhere else.

I recently celebrated my wife's birthday at this fantastic restaurant.
The fried tofu was perfectly crispy, the Thai-style noodles were flavorful, and the miso ginger salmon was a delightful surprise.
Food came pretty quick and the atmosphere was very warm and welcoming.
The manager went above and beyond, treating us to a complimentary and delicious ice cream.
Five stars for the incredible food and exceptional service!

Owner response

Title: Disappointing Service and Subpar Food at [Restaurant Name] Rating: ★☆☆☆☆ (1 out of 5 stars) I recently had an unfortunate experience at Mosiac that left me extremely disappointed and frustrated.
After a long flight, I decided to order takeout from the restaurant downstairs.
However, my entire experience, from the food to the service, was far below my expectations. While picking up the food, that person was nice. Let me start with the hot wings.
I have never tasted anything as salty as these wings.
It was as if they had emptied an entire container of Morton's salt onto them.
I called the restaurant to express my dissatisfaction, only to be met with rudeness from the person who answered the phone.
He claimed that's how they make the wings and refused to acknowledge the excessive saltiness.
I requested to speak with someone else, hoping for a more reasonable response. Unfortunately, the second person I spoke to was even ruder.
They dismissed my complaint and refused to consider changing the recipe or providing a refund.
Their lack of professionalism and unwillingness to address my concerns left me appalled. Moving on to the crab fried rice with added shrimp, which cost me $12.
To my dismay, the shrimp they added was a single large shrimp sliced into small pieces.
As for the crab, despite the additional charge, I couldn't find a single piece of it in the dish.
The overall quality of the fried rice was subpar, lacking flavor and depth.
It felt like a complete rip-off considering the price I paid. Even the fried chicken wing was disappointing.
It tasted old and lacked any seasoning or salt.
The absence of flavor made it unappetizing and unenjoyable to eat. As a business owner myself, I understand the challenges of finding good workers and providing excellent service.
However, the service I received at Mosiac was shockingly unprofessional.
I usually refrain from writing negative reviews, but the way I was treated compelled me to share my experience. I remained polite and reasonable throughout my interactions until the very end, when I couldn't tolerate their rudeness any longer.
I expressed my disappointment and informed them that I would be disputing the charge on my Amex.
It is unacceptable for anyone to speak to customers in such a disrespectful manner. In conclusion, my visit to MOSIACS was an extremely disappointing one.
The excessively salty hot wings, lackluster crab fried rice, and old-tasting fried chicken, combined with the rude and unhelpful service, have left a lasting negative impression.
I hope that the management of MOSIACS takes this feedback seriously and makes the necessary improvements to provide better experiences for their customers in the future.

Owner response