Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
The 4 tacos were not even warm & had no lettuce on them.So I requested at least they put lettuce on & the top2 had lettuce on them But the bottom 2 tacos had no lettuce at all. The bottom of each taco sleeve was filled with salsa. Very sloppy & messy. When I posted this... Jack in the box said "Glad you had such a great time." No one at Jack in the box cares what you have to say.
Owner response
Hi Jacque, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
Stood at the counter for five minutes or more without staff even acknowledging my wife and I.At the time their business was strictly light without any customers in the lobby.After not being acknowledged during this time, we decided to leave and went to a restaurant where the customer service was superior.I would not recommend this place even if you were starving.
Owner response
Hi Ezreg, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Jack in the Box food is always good.What it always boils down to for me is service.Their drink machine doesn’t work and last time I went there their order screens were down so I had to tell them my order.Technical issues notwithstanding, the staff was very accommodating.Always friendly and smiling faces.
Owner response
We appreciate the review and hope to see you again soon!
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