IHOP

Nisha was AMAZING!! She took mine and my friends order and made it quick and made sure we were satisified!! She was all alone, no servers JUST her and she was still happy to serve us!! She did her best and SUCCEEDED in making our visit a good and happy one!!!! and the food was soooo good 🤗

134 West Woodlawn Rd in Charlotte. At this location for the first time we were in a group of four visitors, two from Brazil and two from Texas and got extremely disappointed with the service, food, environment and above all the management. After food were ordered it take more than 40 minutes to the server come to us to say that they don't have the ingredients to prepare the ordered food.
After a making a different order we had the same problem again. The server tried to ask the kitchen personnel which also ignored what was going on. After a long wait time, the food started to come to the table all in different times no allowing us to eat all at the same time.
The food quality was just terrible.
Salmon was disintegrate on a plate, pancake was cold, pesto white egg was stuffed with crushed and disintegrating tomatoes and all watered.
The only good thing was the orange juice. We understand that sometimes things can go wrong but not all at the same time like with this good chain of restaurants.
There was not managers to even try to get the problem resolved.
Not even at the time to pay for the food things went smooth to know who pays what. Our wait time was ridiculously too long for an empty restaurant as it was on a Tuesday around 5:00 PM. I do not recommend this location to anyone.

Owner response

I don't post a lot of reviews, but sadly I felt compelled to post about this IHOP.
It was quite literally THE WORST IHOP I've ever been to and I'll never go back. I placed an online order at 12:30pm and was told my food would be ready at 12:50pm.
I arrived at 12:50pm and it took them about 10 minutes to acknowledge I was even there, while I stood at the host booth the entire time.
Another 10 minutes later, I was finally told my food would be ready soon.
They mentioned this another couple times, but I didn't get my food until 1:30pm.
And during that time I saw many people who were ignored like myself just walk out.
I would have too, had I not paid online already. If that wasn't bad enough, a woman who I assume was the manager at the time yelled at a customer about waiting so long without being seated.
Like myself, no one even acknowledged her presence, so she never got told there was as long wait, but the manager yelled and said someone told her and they she'd have to wait another 35-40 minutes to be seated. The food was decent, but I've had better from IHOP, and I'll never visit this location ever again.
And to anyone in the area, I would highly suggest you find a better location, as the wait time and customer service are simply terrible here.

Owner response