Restaurant, American restaurant
We came here to eat around 9:50 PM at night.I know that they close at 10 PM so we called beforehand and asked if we could still come in and the manager had said yes we can.Once we arrived, the waitress was very annoyed that we came late.She was very rude and nasty to us.You can tell that she did not want us there.The minute she saw us, she said you guys have one minute to order and stood by the table as we read the menus, she was taking my menu from me literally as I was ordering.We then went ahead to tell the manager that she was very nasty, and we felt uncomfortable.The manager name Arron came over and we told him what the situation was.From there on, he made sure everything was great for us, he took care of the situation and made us feel very comfortable.I was very nice.He got us a new waitress that was very pleasant and the food was good.If it wasn’t for Arron and his great hospitality we wouldn’t have came back but since he made our experience go from horrible to amazing we definitely will be back! If I owned a restaurant near by I would hire him to be a manager because he was great!
Owner response
Katia, Thank you for this information, it helps us improve.We are happy you enjoyed the food and glad you appreciated Aarons intervention.We are addressing the situation.I am surprised even after you enjoyed the food and seemed to appreciate Aarons handling of it, you still left a 2 star review.Ether way, thank you for bringing this to our attention.
Cute restaurant/bar in VA Beach.Loved the fireplace tables outdoors (didn't get to use them cause it was raining).Indoor atmosphere is local bar to the right and restaurant dining to the left.Loved the interesting decor.Our server was adorable, attentive, and made good recommendations.The apple salad with salmon was very good - a tad pricey though, for such a small piece of salmon ($24).The spinach artichoke dip was a little bland but the hand cut chips were excellent.The grilled avocado was very good with some kind of spice on the avocado.The ice cream cookie deserts were ok.Overall, I loved the atmosphere and the food was good enough for a return visit.There were a lot of other menu items that sounded good but we couldn't try them all in one visit!
Owner response
Thank you Jena!
Had a great time at Hot Tuna.Drinks are on point and the seafood is amazing.Came once with some friends and another time with my wife.Cool beach restaurant vibes with outdoor, patio and inside bar seating.The servers and host are all friendly.Many specials on food and drinks on different days as well as live music.My new watering hole!
Owner response
Thank you so much.We appreciate you!
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