Hawaiian restaurant, Fast food restaurant
Olga waited on me and she was fantastic! Since this was my first time, she guided me through the process.Good job Olga! Unfortunately, the kitchen had a small failure.Paid extra for the vegetables.Got back to the hotel and no vegetables.No, I’m not going back.The food we did get was very good and we will eat here again.I really liked the macaroni salad.The pineapple swirl soft serve was delicious! Thanks again Olga!
Owner response
Aloha Garry, thank you for sharing your experience with us.We're thrilled to hear that Olga provided you with fantastic service and that you enjoyed the island-inspired food, especially the macaroni salad and the delicious pineapple swirl Dole Soft Serve™.We're truly sorry about the missing vegetables, and we understand how disappointing that must have been.Please email GuestRelations@Hawaiianbros.com so we can make this right for you.We appreciate your understanding and hope to have the opportunity to serve you again.Mahalo for your feedback!
The cashier who worked today (Jan.18th at 4:15 P.M.) deserves a raise and/or bonus.You can tell he loves his job.He described the different options to us and brought us our food.Then I noticed him kindly offer and help an elderly lady with her phone, it really warmed my heart because I would want someone to be that kind to my grandmother.The food here was delicious too!
Owner response
Aloha! We're delighted to hear about your positive experience at Hawaiian Bros.Our team member's dedication to service truly reflects our Aloha spirit.We're thrilled you enjoyed our island-inspired dishes.Mahalo for your kind words.We look forward to welcoming you back soon.Mahalo! Also, consider joining our "One 'Ohana Rewards" for a chance to win a trip to Hawaii and earn discounts.
EXCELLENT SERVICE! I was on a road trip and stopped on my way to Fredericksburg from Denton.I have been to a few Hawaiian Bros locations in the past and always had a positive experience, but this is definitely the best Hawaiian Bros location I have been to! Jeanne was especially attentive, kind, and engaging throughout the entirety of my visit.Customer service of such great quality is rare! Keep up the great work, Jeanne! I hope to see her again next time I visit! :-)
Owner response
Aloha Kevin! We're thrilled to hear about your wonderful experience at Hawaiian Bros! Mahalo for your kind words about our team member, Jeanne.We're delighted that she provided you with excellent service.We look forward to welcoming you back soon to enjoy more of our island-inspired dishes.Don't forget to join our "One 'Ohana Rewards" for a chance to win a trip to Hawaii and earn discounts.Mahalo!
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