El Pollo Loco

Name: El Pollo Loco
Address: 1090 S White Rd, San Jose, California, 95127, US
Telephone: (408) 729-8797
Price range: $
Rating: 4.10

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

Location: 1090 S White Rd, San Jose, CA 95127, United States
Phone: (408) 729-8797
Price: $

Opening hours

Sunday: 10 am-11 pm
Monday: 10 am-11 pm
Tuesday: 10 am-11 pm
Wednesday: 10 am-11 pm
Thursday: 10 am-11 pm
Friday: 10 am-11 pm
Saturday: 10 am-11 pm

Access

Sunday: 10 am-11 pm
Monday: 10 am-11 pm
Tuesday: 10 am-11 pm
Wednesday: 10 am-11 pm
Thursday: 10 am-11 pm
Friday: 10 am-11 pm
Saturday: 10 am-11 pm

Food & drink

Vibe

Salad

Wrap

Spice

By owner

Street View

Add Your Review

Reviews

Second time going there should’ve went with my first mind and kept it moving.
This is the second time I ordered the tostada bowl and there is always something wrong or missing.
First time I ordered the bowl they forgot my shrimp, this time they gave me three shrimp, no avocado cilantro dressing, and i ordered on the side 2 sauces of pico de gigo.
Another thing I ordered was 2 packs of churros, they were cold.
After driving all the way back home I realized what I was missing.
I so then got back into my car and drove all the way back.
I asked for my receipt when I got back and they said they do not have it.
The window boy with braces kept saying, “do not have it” various of times.
I asked for the manager and she didn’t come she kept speaking Spanish to the boy and when I asked what she said he then replied to me and said “don't have it” in a very rude tone.
He should go back to training or another job not in customer service .
He definitely needs more training for the way me and my family were being treated.

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.

Ordered chicken nachos, got a handful of chips, no cheese.
A sprinkle of beans and a bit of guacamole and sour cream.
Slapped in the corner.
I’m not expecting gourmet, but some cheese and I don’t know chicken, looking like the picture seems reasonable .

I kept coming back since the day I tasted it.
Love it!

Owner response

We appreciate you, Flor.
Thank you for your continued support!

Pets