Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
They were too busy with the drive thru to take our order.Then got our order wrong, charged for too many drinks.The sourdough burgers were good and the fries were hot.There were some homeless people, drinking water and using the bathroom.
Owner response
This is disappointing to hear, Steve.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
If you love cold food… come here!!! Tacos will be made ready for you hours before you order! When you politely ask to remake them..they are worse than the first time! Yummy!
Owner response
We're sorry to hear that, Jacob.We should always make sure that your food is served hot and fresh.Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.Thank you for your feedback.
Manager at the cashier was extremely rude and kept calling my wife man, she was combative and expressed her thoughts on how we messed up the order, instead of her changing simple fries into curly fries, she proceeded to argue with my wife and 12 yr old son. Reciept number 153265 store #522 barcode 1159817944324, was a lady wearing a manger shirt, it was not the man
Owner response
Hi Sandy, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Mexican restaurant
3110 McKee Rd, San Jose, CA 95127, United States