El Pollo Loco

Name: El Pollo Loco
Address: 11895 Carmel Mountain Rd, San Diego, California, 92128, US
Telephone: (858) 451-1884
Price range: $
Rating: 4.30

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

Location: 11895 Carmel Mountain Rd, San Diego, CA 92128, United States
Located in: Carmel Mountain Ranch Town Center
Phone: (858) 451-1884
Price: $

Opening hours

Sunday: 10 am-11 pm
Monday: 10 am-11 pm
Tuesday: 10 am-11 pm
Wednesday: 10 am-11 pm
Thursday: 10 am-11 pm
Friday: 10 am-11 pm
Saturday: 10 am-11 pm

Access

Sunday: 10 am-10 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm

Food & drink

Vibe

By owner

Street View

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Reviews

I haven't been to Pollo Loco in a long time, so I decided to give them a try again.
I'm sorry to say that I was very disappointed.
I purchased the pollo bowls that used to contain all white meat chicken, and I discovered that they now include very rubbery and fatty dark meat chicken.
I'm sure they're doing this to cut costs, but I don't like their dark meat chicken (it's disgusting TBH).
I checked the online menu - while the pictures of the bowls still show all white meat chicken, there is no way to purchase the bowls that way.

Owner response

We're so sorry.
Please message us at https://www.elpolloloco.com/contact-us/ with more details.
We want to make this right.

Tried new Fit chicken bowl that replaces bean and rice with salad.
Very good and probably healthier but I'll probably go with beans next time.
Food was ready quickly and was a good sized portion.

Owner response

Thanks so much for the kind words, David! We hope to see you back soon.

Had to take my food to my car and finish it in there!! Some lady brought in her mutt and the dirty thing started shaking and releasing hair everywhere, my plate all of a sudden caught hair!! Animals are meant to be away from food industry areas.
Eat outside, mind other peoples food!! Soo annoying Generation!!

Pets