Black Bear Diner Colorado Springs - Academy

Name: Black Bear Diner Colorado Springs - Academy
Address: 975 N Academy Blvd, Colorado Springs, Colorado, 80909, US
Telephone: (719) 314-3616
Price range: $$
Rating: 4.50

American restaurant, Breakfast restaurant, Family restaurant, Hamburger restaurant

Location: 975 N Academy Blvd, Colorado Springs, CO 80909, United States
Located in: Citadel Crossing Shopping Center
Phone: (719) 314-3616
Price: $$

Opening hours

Sunday: 6 am-9 pm
Monday: 6 am-9 pm
Tuesday: 6 am-9 pm
Wednesday: 6 am-9 pm
Thursday: 6 am-9 pm
Friday: 6 am-9 pm
Saturday: 6 am-9 pm

Food & drink

Vibe

Waffle

Coffee

Patty melt

Club sandwich

Burger

Taco salad

By owner

Street View

Menus and Prices

Black Bear Diner Colorado Springs - Academy menu prices 1

Black Bear Diner Colorado Springs - Academy menu prices 2

Black Bear Diner Colorado Springs - Academy menu prices 3

Black Bear Diner Colorado Springs - Academy menu prices 4

Black Bear Diner Colorado Springs - Academy menu prices 5

Add Your Review

Reviews

It was nice to have a birthday breakfast but I really didn't like that they put my pancakes next to my sausage and eggs.
They had a little powdered sugar on them and I really didn't like that.
I wanted to save the pancakes for my husband so I had to ask three times to have a to-go box.
I also wasn't a big fan of their hash browns because I really like them to be crispy.
But overall it was a nice breakfast.
I love the view of the mountains there.
This restaurant is super busy on Saturday mornings so plan on waiting for a seat.

Owner response

Tracy, thanks for your 4-star review! Keep Feeding Your Inner Bear!

I heard another customer ask their friend, “Is anyone working here?” After being at the front and not seeing or hearing ANYONE for quite some time.
I’ve never had their food so I can’t say much about that.
I’m a door dasher and every time I go to pick up an order her it takes at least 15 extra minutes for them to make orders that are only one item.
I’ve had to wait at the front, unable to see or hear any worker several times when I’ve picked up from here.
Today, I asked how long the order would take after waiting for 15 minutes, so I could let THEIR CUSTOMER know the wait time and the employee rolled her eyes and just glanced at the kitchen(like she could see anything happening) and said “they’re packing it up right now” It took 25 minutes after that for them to complete the order.
They need to communicate this to people if the there is a wait.
People can be understanding that food takes time but not when you don’t communicate an extra half hour and lie.
I had already picked up another order and my pay would not be worth it mileage wise to go down there just for the one order.
I cannot cancel both.
This costed me time and money.
Couldn’t you be empathetic to dashers with their time too? We work this job for our individual reasons and I rely on this money.
I wish the employees were more caring.

Owner response

Mia , Thank you for the feedback.
we're sorry to hear your experience at Black Bear Diner wasn't up to snuff.
We work hard to make sure every guest is happy and satisfied.
When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location.
Include a phone number to reach you at and we will be in touch with you shortly.
info@blackbeardiner.com

Every time we come here the service is positive, friendly and welcoming.
Martha took amazing care of us today!!! She was attentive and super nice! Martha made sure our coffee stayed filled and that we felt welcomed.
I get the fit and focused breakfast with chicken sausage, eggs, spinach, tomatoes, avocado and mushrooms.
It's always made with fresh ingredients and served hot.
We will come again.

Owner response

Keep feeding your inner bear! We look forward to seeing you soon T!